Global Operational Key Account Manager

Recruiter
Kuehne + Nagel
Location
Newton Solney
Posted
05 Aug 2017
Closes
21 Sep 2017
Sector
General
Contract Type
Full Time

Global Operational Key Account Manager

Reference Number: req26596

Job description

We are one of the world's top 3 airfreight forwarding specialists, providing a comprehensive range of international air cargo solutions and unbeatable levels of customer service. Our global airfreight teams are located in more than 300 offices worldwide and offer specialised, industry-focused services.

Your tasks and responsibilities

We are one of the world's top 3 airfreight forwarding specialists, providing a comprehensive range of international air cargo solutions and unbeatable levels of customer service. Our global airfreight teams are located in more than 300 offices worldwide and offer specialised, industry-focused services.
Work to support Global Key Account Manager globally, ensuring operational services are identified, implemented and maintained in line with customer requirements. Co-ordination of all global stations and local Operational Key Account Manager's involved in the account promoting consistency in processes, rates and service offerings and providing an escalation point for all significant issues.

Global Compliance

  • Ensure Global standards are set across all KN stations involved with B/E Account
  • Ensure Global Operational Procedures and reports are set up and scheduled in-line with customer needs
  • Responsible for collation and manual creation of Global Brokerage Reporting as required by B/E Global Trade compliance Team (excludes USA)
  • Attend external operational reviews and QBR's globally
  • Work with CEM and OKAM's to monitor DQ issues and resolve
  • Maintain CP
  • Maintain MOP
  • Maintain Global Rate Card
  • Maintain Global Contact and escalation List

Implementation of new business

  • Close co-operation with GKAM in respect to new business opportunities
  • Undertake data gathering and implementation visits
  • Responsible for new SOP requirements with support from local contacts
  • Arrange new rate additions as required
  • Maintain Global Rate Sheet

Continuous Improvements

  • Identify and ensure adherence to KPI's in conjunction with Global stations
  • On-going review of operational procedures to maximise efficiency in processes and cost reduction opportunities
  • Assist in creation of CAPA documents identifying corrective actions and amendment of processes
  • On-going cost saving initiatives and maintenance of Global cost saving records
  • Share best practice across all sites

General

  • Global operational strategy, working with Global Account Team and management
  • Global escalation, both internally and externally
  • Review, report and recommend any action/direction up wards that may need senior management or corporate intervention
  • Take ownership of agreed projects and ensure they are managed correctly and in-line with dead-lines
  • Assist GKAM in arranging addendums to contract etc
  • Build and maintain relationships with B/E and KLX personnel globally
  • Facilitate meetings with B/E + KLX both at an operational and senior management level
  • Build and maintain relationships with Global KN operational staff and management
  • Train, educate KN internal colleagues on all aspects of the B/E + KLX accounts to meet customer expectations
  • Support GKAM with quarterly VDA calculation

Your skills and experience

  • Degree in Economics, Logistics, Transport or similar
  • Previous leadership experience required
  • Experience in Air Logistics required with knowledge of other modes preferred
  • Experience of Aerospace or Automotive industry would be beneficial
  • Commercially aware
  • Knowledge of CIEL/SALOG preferred
  • Passion for the customer service and strong customer focus
  • Demonstrating drive and commitment
  • Fostering collaboration and teamwork
  • Driving business and solutions
  • Championing innovation and transformation
  • Developing self and other
  • Must have a flexible "can-do" approach to work tasks
  • Must be flexible to work hours to suit the business needs in consideration of working with international stakeholder groups

With over 70,000 employees at some 1,200 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on high value-added segments such as IT-based integrated logistics solutions.