Graduate IS Technical Support

Recruiter
Lyreco
Location
Shropshire
Salary
20000.00 GBP Annual
Posted
06 Aug 2017
Closes
03 Sep 2017
Job Type
Graduate
Contract Type
Permanent

GRADUATE IS TECHNICAL SUPPORT

We have a new opportunity for a Graduate IS Technical Support to join IT department, based at our UK Head Office in Telford, Shropshire, offering a highly competitive basic salary of up to GBP20,000 (DOE)

You will be a member of the Information Systems department, working in a challenging environment supporting business operations as well as facilitating business changes. The primary responsibility of this position is to develop, maintain, continuously improve and support the internal IT infrastructure, including mobile devices, servers, networks and telecoms systems. ?This role will play a major role in the successful delivery and performance of IT services for our internal clients and the fulfillment of our obligations and Service Levels Targets.?

RESPONSIBILITIES

  • Cover the IT Support Helpdesk, providing responsive, consistent, high-quality support to our end-users and meeting service targets
  • Deploy, configure, test and support the desktops, laptops, systems software, applications software and mobile devices used across Lyreco
  • Monitor and support servers, networking systems and telecoms systems
  • Help ensure that key systems are available 24 hours a day, and that business continuity is assured in the event of disruptions
  • Liaising with contractors and external suppliers and clearly communicate technical issues
  • Supplier Negotiation

SKILLS AND EXPERIENCE

Essential

  • Area specific degree
  • Broad knowledge and understanding of all aspects of computing and networking, and excellent troubleshooting skills
  • In-depth experience of Microsoft desktop products, Windows 7, Windows 10, MS Office 2016, MS Office 365
  • A solid understanding of TCP/IP, Microsoft network infrastructure and wireless networking
  • A good understanding of Active Directory, policies, permissions and user management
  • Ability to work in pressured environments, to manage time, prioritise work and complete multiple tasks effectively
  • Ability to develop clear, concise documentation
  • Ability to train others on systems, packages devices

Desirable

  • Prior knowledge or experience of setting-up, configuring and supporting Windows Server products and networks (including Active Directory, security, backup, replication) and Exchange would be highly advantageous
  • Business awareness and understanding of business requirements of IT
  • An understanding of information legislation, such as GDPR
  • ITIL v3 Foundation

JOB FIT & PERSONAL CHARACTERISTICS

  • The role will suit an individual with a demonstrable interest in IT and passionate about technology
  • You must be able to demonstrate good analytical and problem-solving ability and a passion for providing excellent customer service at all times
  • You will be an aspiring leader, aiming for continuous career progression
  • You will have the ability to learn and adapt very quickly, and will be highly organised, able to work to tight deadlines and effectively as part of a close-knit team
  • A willingness to keep up to date with developments in new technology
  • The ability to create and maintain strong working relationships with colleagues

INTRODUCTION TO YOUR TEAM - INFORMATION SERVICES

The role will report in to the IS Manager, working within a small team of IS Technicians. The team are responsible for the delivery and support of technical infrastructure and services across the UK and Ireland.

This is a truly cross-functional area of the business dedicated to ensuring high quality and consistent levels of excellence to all of our internal customers.