Resource Planning Analysts (Real-Time)

Recruiter
Headstart
Location
Warwick
Salary
£25k pa
Posted
04 Aug 2017
Closes
19 Aug 2017
Contract Type
Full Time
Resource Planning Analysts (Real-Time)

We have an exciting opportunity for Resource Planning Analysts (Real-Time) to work as a part of the Workforce Planning Team for an exciting blue chip client in a busy Inbound Customer Service Call Centre. Located in a high quality office space close to Warwick town centre and Leamington Spa.

We pride ourselves on providing exceptional customer support. Our staff are talented individuals who engage effectively with customers and are passionate about providing first-class assistance leading to complete customer satisfaction. As a Resource Planning Analyst you will monitor adherence, talk time, ACW, GoS and Occupancy to ensure necessary steps are taken to achieve KPI's and achieve excellent customer service.

Our approach to people is shaped by our culture of partnership, entrepreneurship and creativity. You'll contribute to your team's success by bringing to life our ethos of providing excellent customer advice through the delivery of amazing service and with on-going training, we'll help you to develop and grow.

During your career with us, we want you to discover something new about your work continually and yourself, grow professionally and develop lasting and meaningful relationships with colleagues and clients.

What you'll need:
- Workforce planning principles knowledge, excellent verbal and written communication skills and advanced knowledge of Microsoft Office; specifically Excel.
- Understanding of contact centre metrics and relationship to performance. i.e. AHT, Occupancy, GoS, Shrinkage etc
-Ability to collect and assess data to plan and execute schedules to achieve interval level staffing requirements.

What we can offer you:
- Competitive salary
- Excellent on the job training and on-going core skills development
- Life assurance
- Access to company pension scheme (After qualifying period)
- Perkz; exclusive staff discounts at holiday, leisure and other retailers, including; Costa, Vue and more

Hours:
- 40 Hours per week
- Our shift patterns vary however our current office opening hours are 8:00am - 9:00pm, Monday to Friday and Saturday 9:00am - 5:00pm.

Submit your CV today and one of our team will be in touch.