Complaint case handler - PPI

Reed Specialist Recruitment
£159 - £205 p day
04 Aug 2017
31 Aug 2017
Contract Type
Full Time
We are currently recruiting for complaint case handlers to join one of our prestigious clients - an independent complaint reviewer. The role will require you to investigate both sides of a dispute and then make a fair and reasonable decision on the outcome. You will be provided with best-in-class training, and get to work alongside other bright individuals in a culture of excellence.

The ideal candidate for this role will -

* Have experience of resolving complaints and disputes and being the decision maker
* Must have an ability to use judgement and focus on quality, customer service and doing the right thing
* Ability to mediate and build rapport through conversations on the telephone, whilst using discretion and working without high levels of instruction is essential
* Have exceptional written and verbal communication skills
* Be a good listener; ensuring that people feel that they have been heard fairly even if a decision hasn't gone their way
* Able to deal with difficult customers and remain composed under pressure
* Have an aptitude for problem solving and an excellent attention to detail
* Ideally have a general understanding of personal banking products and PPI (but not essential)

In return you will be rewarded with a generous salary with excellent training and support. Your knowledge will grow quickly and this is a genuine opportunity to work for an exceptional company.

We have start dates in October, and the tenure for the contract is 12 months. This role is deemed to be inside IR35, therefore the pay rate is £159-205 per day depending on the payment method you choose. The role will be based in their brand new and easily accessible office in Coventry.

Should you have the right experience, or feel that your skills are relevant and transferable to this role, please apply with your most up to date version of your CV and we will be in contact to give you more information.

Reed Specialist Recruitment is an Employment Agency and an Employment Business for permanent and temporary recruitment. In response to your application Reed will contact you by phone, email or SMS to discuss it and related opportunities. You can opt out at any time using the links provided.

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