Service Management Analyst

Coventry Building Society
Bermuda Park
£24,295 per annum
04 Aug 2017
31 Aug 2017
Contract Type
Full Time

About The Role

We are looking for a Service Management Analyst to provide generalist support and coordination for the Service Management area of the Society’s IT Service Operations team, working within the Society’s published policies and controls. This role will work across the breadth of service management disciplines, including Service Design, Transition, Operations and Continual Service Improvement.

This role is required to formulate, present and justify changes to IT service management processes, so confidence and appropriate influencing skills are a must. This role also has a heavy analytical element, so excellent data security, mathematical and analysis skills are extremely important.

Essential Skills and Experience:

ITIL Foundation Certificate in IT Service Management, customer service background, and/or IT experience. Data security awareness is required, as this role requires extensive data handling and analysis.

Role related knowledge:

  • Microsoft Office 2010 minimum
  • Previous experience within an ITIL-aligned service management environment
  • Experience with an ITSM tool is an advantage

Other essential information:

  • Confidence and a positive attitude are a plus to support our “right first time” ethos
  • Good communication skills
  • Excellent organizational skills
  • Critical thinking skills

About The Company

IT at the Coventry is changing; we are currently undertaking an exciting transformation project that will shape the future of the organisation. As we progress on our journey we are seeking talented individuals who are passionate about delivering an outstanding experience for both members and colleagues in an environment where you will have the opportunity to be part of the future success of the organisation and work in an environment where personal and professional development is taken seriously.

What we offer:

£24,295 - £36,443

23 days annual leave

Annual Bonus