Business Support Advisor

EP Professional
£9.00 - £9.25 p hour
04 Aug 2017
23 Aug 2017
Contract Type
Full Time
Business Support Advisor

We are recruiting for a Business Support Advisor on behalf of our clients based in Dudley. As a Business Support Advisor you will deliver an excellent customer service proposition that sets the company ahead of its competitors

Duties and Responsibilities of a Business Support Advisor

- Operate systems competently, ensure all calls and client activity is properly logged, updated and closed accurately to ensure excellent service and accurate data management for reporting.
- Escalate any outstanding issues or unresolved complaints according to company procedures to ensure permanent resolution within the agreed SLA.
- Direct the appropriate resource to client sites to ensure quick and sustainable customer resolution.
- To support excellent customer service through conducting telephone quality checks and organising site based checks where appropriate.
- Undertake processing of the payroll each day ensuring that information relating to time and attendance is correctly input and audited.
- Deal with calls from workers, ensuring prompt resolution of queries, e.g. pay, holidays, grievances etc.
- Support field based managers with recruitment by coordinating advertisement with the Recruitment department.

Details of a Business Support Advisor

- Location: Dudley - Company will be relocating to Solihull in early 2018 so must be able to commute
- £9.25 - per hour
- Hours: Monday to Friday 9am - 6pm based on a shift pattern (Some weekend will be required during busy periods)
- Temporary to Permanent

Skills and Experience of a Business Support Advisor

- Account management experience for multiple clients or multiple client sites.
- Ability to multi task (e.g. using computer system whilst talking to customers).
- It is essential to have a basic knowledge of payroll procedures and HR policies and procedures.
- Grade C or above in GCSE Maths and English or equivalent.
- Experience of people management processes.
- Account management experience for multiple clients or multiple client sites
- You should have strong customer service skills, ideally from a call centre background.
- The ability to gain resolution through influencing others.
- Good organisational skills. Able to plan, prioritise and meet deadlines.
- IT Skills: Microsoft Word/Excel/PowerPoint/Keyboard.
- Excellent verbal communication skills and telephone manner and the ability to build strong relationships with all key stakeholders.
- Ability to maintain standards when under pressure.
- Have the confidence to make a decision having considered the commercial impact on the business and be able to demonstrate through process.

Benefits of working as a Business Support Advisor

- 28 days holidays
- Working for a reputable company
- Good company Pension
- Company car park

If you are interested in this position please click Apply

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