Team Manager

Recruiter
James Wilcockson Associates Limited
Location
Staffordshire
Salary
£22k - £26k pa + Bonus, Pension Scheme
Posted
04 Aug 2017
Closes
19 Aug 2017
Sector
General
Contract Type
Full Time
Team Manager, Salary £22k - £26k + Bonus + 20 Days Holiday + Bank Holidays + Pension Scheme + Free Car Parking

We have an outstanding opportunity for a Team Manager to work for an extremely successful financial services organisation based in the Staffordshire area.

In this job role, you will become an integral part of the contact centre team. With your exceptional people and communication skills, you will proactively work to boost and maintain your team's performance, focusing on building individual skills and abilities through mentoring. Your overall aim is to meet service-level agreement (SLAs) goals and ensure that customer outcomes are in line with the business's high expectations.

This is a great role for a passionate and driven individual to work for a fantastic growing business.

As Team Manager, your job will be to:

- Report to the Head of Operations

- Be responsible for twelve to fifteen team members

- Maintain excellent business performance through strong team coaching and management

- Carry out regulatory responsibilities by means of excellent management of customer outcomes and remediation action

- Ensure that staff motivations levels are high while your team delivers against strict timescales

- Maintain that all your team members stay professional at all times

The successful candidate will ideally be/have:

- Able to demonstrate previous leadership experience in a contact centre environment

- A strong record of driving business performance through team coaching

- Exceptional communication and interpersonal skills

- Able to multi-task and stay organised in a fast-paced environment

- Autonomously make informed decisions

- Resolve telephone complaints in a considerate and professional manner

- Experience using statistics to identify training requirements and drive performance

- Fluent in Microsoft Office

- A can-do attitude

What are we offering?

Basic Salary £22k - £26k + Bonus
20 day's holiday + bank holidays rising to 25 with service
Workplace Pension Scheme
Working hours: Rota basis between 8am and 7pm Monday to Friday + 1 in 4 Saturdays 08.30am - 1.30pm
Free Car Parking

Application Process
Once your job application has been received, this will be reviewed within 5 working days. If you have been shortlisted for the job, you will receive a call from one of our Resourcing Consultants who will want to discuss your job application in more detail. We will then proceed with the interview process.

Team Manager - Salary £22k - £26k + Bonus + 20 Days Holiday + Bank Holidays + Pension Scheme + Free Car Parking

If you have not heard back within 10 working days please assume your job application has been unsuccessful

In respect to the above role(s), James Wilcockson Associates Ltd (JWA) operates as an Employment Agency