Software Applications Support - Birmingham - £33000

The Source
£30,000 per annum
04 Aug 2017
16 Sep 2017
Contract Type
Full Time

Successful, fast growing software house seeks experienced senior software support consultants to provide applications support to users in external client companies. To £33k, West Midlands. Fantastic modern offices, lots of training and development, supportive team. Urgent role.

In this software support consultant role you will:

  • have 3 to 5 years or more software applications support experience on a software related helpdesk or 2nd line support team
  • respond to application support queries from clients (the users or their IT team) about the software solution which they use on a daily basis and is essential to their business
  • answer user queries about the software and interfaces and resolve technical support issues regarding the environment it operates in
  • keep your technical skills and software application expertise up to date
  • use excellent communication skills to explain complex issues to technical and non technical clients
  • have an analytical approach and excellent problem solving skills
  • plan, prioritise and manage your work
  • receive ongoing internal and external training and development

The following experience is a plus but not essential as training will be provided:

  • Experience with Time and Attendance (T&A), Workforce Management (WFM) or Finance systems
  • Payroll or HR solutions familiarity as the software interfaces with these
  • Any skills in IIS, CRM and SQL

You must have at least 3 to 5 years experience of software applications support or software related helpdesk support. Salary to £33k. .

Send a CV to find out more about this exciting senior software support consultant role in Brierley Hill, West Midlands.