1st Line Support - Telford - £16k-£18k

Recruiter
Circle Recruitment
Location
Oakengates
Salary
£16,000 per annum
Posted
04 Aug 2017
Closes
31 Aug 2017
Contract Type
Full Time

1st Line Support - Telford - £16k-£17.5k

Key Skills: 1st Line Support, Customer Service, SLA's, Windows, Active Directory, Service Desk

I am looking for a 1st Line Support Technician with good customer service skills and an interest in IT to join a managed IT Services company in their Telford office. This is an excellent starter role for a talented individual with a keen interest in IT and providing excellent customer service who is looking to start their career in IT.

You will be responsible for:

  • Providing telephone support to clients
  • Maintaining a relationship with clients until their issues are resolved
  • Information Gathering to ensure you and other teams have enough information to solve issues
  • Resolving as many requests and incidents as possible each day
  • Identify any recurring problems in order to highlight potential problems

You will need:

  • Excellent communication skills with a good telephone manner
  • Ability to ask the right questions in order to gain an understanding of the urgency and impact of the issues reported
  • Organisational skills with the ability to manage multiple issues
  • The ability to work under deadline according to SLA's
  • An interest in learning new technologies

This is an excellent opportunity to join a close-knit team in a large and established group who work with a range of interesting technologies and strive for excellence. If you are keen to learn new technologies, have an excellent attention to detail alongside a great telephone manner and have a passion for all things IT then this could be the role for you!

This 1st Line Support position is paying between £16,000 and £17,500 dependent on experience.

For more information about this position please select "Apply Now" or contact Jennifer Jackson at Circle Recruitment.

Key Skills: 1st Line Support, Customer Service, SLA's, Windows, Active Directory, Service Desk

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.