User Support Specialist
A User Support Specialist is required on a permanent basis with experience providing support across a number of platforms including: Windows 7/8.1/10, Microsoft Office, Windows Server, VMware and smartphones for our client (a Private Equity firm) based nr. Piccadilly Circus
Role: User Support Specialist
Salary: GBP35,000pa + extensive benefits
Location: Central London, nr. Piccadilly Circus
Windows 7&10, Microsoft Office Suite, mobile iOS and Android devices, Imaging, Antivirus, endpoint encryption, Remote access support, video conference setup and general troubleshooting. Excellent problem solving and communication skills. Ability to learn quickly in a fast paced environment and assist the Systems Engineering team with advanced technical issues, when needed. Superior customer service skills a must.
• Must be familiar with basic PC repair, image creation, and deployment practices for desktops
• Comprehensive knowledge of Windows 7/10, Microsoft Office 2010/2013 and other Windows based tools
• Administration of Windows Server 2012, VMWare vSphere and Commvault backups
• Broad understanding of smartphones including Blackberry, Android and iPhones
• An understanding of networking fundamentals and a willingness to assist Systems Engineers on enterprise level projects spanning global office locations
The User Support Specialist serves as the first point of contact for all technical issues and provides user support to all employees on issues regarding, but not limited to, Windows 7, Windows 10, and core business applications.
This individual will develop a strategy to resolve technical problems and will escalate issues to the appropriate IT staff member if the problem is not within the scope of own skill set. Troubleshoots and resolve all issues with printers and scanners, mobile devices, desktop hardware and workstation based applications. Provides assistance and advice on telephony technology and oversees coordination and setup of video conference sessions. Troubleshoots and administers all mobile devices. Works with software and hardware vendors' technical support staff to resolve complex problems, when required. Handles the IT equipment setup for hew hires and office moves. Thoroughly documents issues and resolutions in the ticket management system and assists in developing and documenting improvements to current processes.
The User Support Specialist will also be required to provide technical assistance after-hours as determined by the on-call schedule.
Responsibility (% of time)
80% - Technical Assistance:
Troubleshoot workstation operational issues at all of our clients global offices; set up and/or move PCs and laptops, maintain and deploy current images; install printers and perform maintenance driver updates; set up and troubleshoot mobile devices; manage and coordinate mobile device distribution; monitor and manage spam solution; perform system recovery of deleted files; perform software installations; respond to user questions and requests for assistance. Install and maintain antivirus/antispam solution. Setup and test IP based video conference sessions and audio call setups. Troubleshoot video call issues; work with outside parties to coordinate video call sessions.
10% - Documentation:
Create and maintain system documentation for PC setup process including adds, moves and changes, image process and mobile device setup process; monitor inventory of technology equipment and associated usage; monitor and manage spam related services and produce documentation regarding events.
5% - Software Support:
Evaluate new software packages; install and test prior to distribution; obtain patches, upgrades and bug fixes. Research to provide improvements over existing systems. Research new technology, obtain demos and provide recommendations for technology enhancements or changes.
5% - Backup:
Provide backup to other Support Specialists and other IT personnel as needed. Provide after-hours support as required.
Send your CV ASAP - Further Details on Application
Orbis Resourcing Ltd acts as an employment agency and an employment business.