Global CRM Analyst

Sarah Harvey Ltd
£369.70 - £483.41 per day
03 Aug 2017
23 Aug 2017
Contract Type
Full Time
Our client is looking for a highly skilled and experienced CRM Design Analyst to work within their expanding Purchasing department.

The successful candidate will be the first line report of the Ownership & Retention Senior Manager, who in turn reports to the Customer Processes & Operations General Manager.

This role requires cross department working in order to define and drive new requirements and processes that will develop and deliver the objectives of the Future Customer Experience Programme.

Key Responsibilities:
Define detailed business requirements for customer data processes in relation to the Future Customer Experience (FCE) programme and SV-CRM

Define detailed business requirements for customer data processes in relation to ecommerce (on-line sales), Customer Portal and SV-CRM, plus any other customer facing digital landscape that may be impacted

Design end to end process flows at data field level to ensure the technical requirements are fed into FCE, Customer Portal and SV-CRM programme teams in sufficient detail to enable technical design.

Identify and raise process gaps and inconsistencies that impact customer or retailer experience, to be resolved by the wider business and IT stakeholder group with the affected markets

High level designs for each enhancement required in SV-CRM, eCommerce, Customer Portal

Key Skills Required for Submission:
Strong Customer Journey mapping experience
Proven track record of delivering business requirements documents for CRM processes
Experience of working successfully with technical design teams to ensure that the delivered CRM design matches the business requirements document