Gallery & Customer Support Consultant

Recruiter
De Montfort Fine Art
Location
Lichfield
Salary
Competitive
Posted
04 Aug 2017
Closes
17 Aug 2017
Job Type
Consultant
Contract Type
Permanent

Our Operations Centre has an exciting, new and rare opportunity for a dynamic Gallery & Customer Support Consultant to join our existing team!

The Role

• Providing exceptional customer service both over the phone and via email in a faced paced environment.
• Approving customer orders using the in-house system.
• Liaising with all Whitewall Galleries to ensure superb customer experience
• Ensuring customer orders are fulfilled in a timely manner
• Liaison with other departments such as Merchandising, Fulfilment and Galleries to ensure orders are despatched correctly and on time
• Customer delivery follow up communication
• Effectively dealing with any customer issues that arise and bringing them to a successful conclusion
• Organising courier collections and returns using our interlink service.
• To problem-solve in a timely and efficient manner when issues arise

You

• Previous customer service experience is ideal and knowledge of Demontfort internal systems is preferred.
• Superb problem solver
• Proactive and quick thinking in response to customer issues
• Passionate & enthusiastic about providing exceptional customer service
• Able to remain calm under pressure
• Strong communication skills both over the phone & email
• Excellent time management
• Good at multitasking and prioritising
• Solution Orientated Good literacy and numeracy skills
• Solid IT skills (Microsoft Office, Databases, in-house systems)
• Excellent Customer Service skills, including excellent verbal & written communication
• Flexibility to work one weekend day per month and occasional later evenings