Training Manager Call Centre

Recruiter
XPERT RECRUITMENT SOLUTIONS LIMITED
Location
Stoke-on-Trent
Salary
27000.00 GBP Annual
Posted
04 Aug 2017
Closes
30 Aug 2017
Job Type
Manager
Contract Type
Permanent

Our client is a contact centre based in Stoke-on-Trent and is looking for an experienced Call Centre Training Manager or Trainer to join their training team on a Permanent basis.

As the training manager you will be responsible for all hard and soft skill training for contact centre staff both in design & delivery

As Training Manager you will

* Creates the training strategy in line with organisational needs.

* Works with senior stakeholders within the business to schedule training courses.

* Oversees the creation of any required training materials.

* Carrying out company inductions for new starters.

* Delivering training on a wide range of different skills from negotiation to objection handling.

* Carrying out follow up meetings post training course to evaluate effectiveness.

* Hold regular 1-1s with other trainers

* Support your team in screening the quality of calls through call listening.

* Designing and implementing plans & training for quality improvement.

Required

* Previous experience of working within a call and contact centre environment.

* Experience in design & delivery of training material.

* Sound understanding of FCA regulations.

* Previous experience within a similar training role.

For further information please Email me