Field Support Coordinator (18 hours p/w on 3 month FTC)

Connect News & Media
£16000.00 - £17000.00 pa + (pro-rata) + benefits
02 Aug 2017
17 Aug 2017
Contract Type
Full Time
Field Support Coordinator (18 hours p/w on 3 month FTC)

3 month fixed term contract on 18 hours- 6 hours per day and working Tuesday/Wednesday and Friday.

About the Field Support Coordinator role:

We are looking for a Field Support Coordinator to join our Worcester team and help support our nation-wide field based operation.

This role involves working very closely and co-operatively across all InStore departments to contribute towards the business' operational objectives and targets.

You will be a positive and pro-active first point of contact for field staff, providing a professional and effective service, the majority of which will be via the telephone and electronically.

Main responsibilities:

- Responsible for the overall communicating and allocating of all Field Merchandisers workloads, to include both core and tactical
- To ensure all Field work is correctly allocated and loaded within set timeframes
- To contingency plan for both Field sickness, absence and new business
- To ensure all relevant promotional material is correctly allocated and sent to distributors and merchandisers within set timeframes
- To maintain the Field holiday and sickness database
- To monitor call delivery and follow up where needed with appropriate resolutions
- To transfer field calls as and when needed
- To update all applicable MCS (Management Control System)
- To process Field payroll exceptions
- To provide investigate data where needed
- To liaise and escalate as appropriate any queries, issues and concerns which might impact on service delivery
- Work with line manger to manage budget

About you:
Personal abilities and qualities:

- Experience working in a customer service role
- Excellent interpersonal skills
- Strong verbal and written communication skills: able to communicate clearly and succinctly by telephone, in writing and in person
- Competent in the use of Microsoft Office Applications and able to quickly transfer your IT knowledge to new software systems
- Committed to providing the best quality service
- Able to take initiative and accept responsibility for own decisions
- Able to take ownership and resolving problems efficiently and effectively under pressure
- Good team working skill-including the ability to collaborate effectively to draw upon relevant knowledge, expertise and experience as required
- Strategic mind-set with strong analytical skills and ability to focus both on fine detail and on the wider scenario
- Strong administrative, process management, organisational and prioritising skills
- Committed to self-development and continuous improvement of quality of service

About us:

Instore is a field based supply chain solution and works with retailers, suppliers and publishers to ensure first class execution and maximum return on investment. The business has three main services offers, Field Marketing, Supply Chain Auditing and Self Compliance.

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