Training & Competence Manager

Oakleaf Partnership
£45000 - £50000 per annum
01 Aug 2017
26 Aug 2017
Contract Type
Full Time
We are looking for an experienced Training and Competence Manager to own and help drive the learning & development for a fast paced transport business based in the Midlands. Reporting into the Head of Customer Experience, this role will be pivotal in ensuring that all our leaders and people are competent to deliver brilliant experiences to our customers and members. This role will include bringing to life L&D, shaping the career paths of our customer facing employees and supporting our leaders to positively drive capability and a high performance culture across our teams.

This is a regional role so UK travel will be required.

Key responsibilities:

Work with Senior Stakeholders to embed and continuously improve the Training and Competence scheme across in scope areas at all sites, ensuring this fits business needs as well as scope out and lead the design, delivery and embedding of subsequent phases.

Effectively implement and embed the Training and Competence scheme into areas which do not currently fall into scope of the current framework, including our field populations (namely direct sales force).

Monitor and report on the operational effectiveness of the scheme, identifying and mitigating business risks through the analysis of data.

Anticipate, make recommendations on and challenge operational change programmes, ensuring the outcomes of such initiatives are effectively planned and implemented into the scheme.

Collaborate with wider Quality monitoring and assurance teams as well as Learning and Development team to ensure all training programmes align with the scheme accordingly.

Be the key expert and point of advice with regards the T&C Scheme promoting a culture of business ownership and development of people capability.

Conduct regular assessments of competency and identify recommendations that will provide ongoing improvement and implementing the relevant changes required

Capability, Knowledge and Experience:


Proven experience of designing, implementing and managing Training and Competence schemes

Strong communication skills including at Senior Management level with the ability to influence and challenge key stakeholders

Proven ability to deliver accurate reports and MI for Senior Stakeholders

Proven ability to work independently, under tight deadlines and make effective decisions

Broad and depth of understanding of the FCA Framework including ICOB/COB/PERG/SYSC/T&C rules

You will need in depth experience of effective leadership development solutions.

Demonstrable evidence of managing the end to end learning process from identifying the learning gap through to measuring the successful impact of a solution, including quantifying the benefits of solutions for an organisation.

Experience of working within an FCA Regulated Organisation

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