Customer Advisor

Eggfree Cakebox
01 Aug 2017
31 Aug 2017
Contract Type
Full Time

Eggfree Cake Box is dedicated to producing the highest quality egg free, vegetarian fresh cream and icing cakes for all occasions.We are a fast paced cake franchise based in Reading. We are looking to recruit a cake decorator who can also provide a good customer service.The ideal candidate will have a positive can-do attitude with a passion for quality, must be able to respond well during busy times and prioritise the demands of the shop and customers. They must also be able to work well within a team and on their own.Skills and Experience:- Strong Customer Service - to include excellent verbal communication and listening skills- Previous experience of taking orders both face-to-face and over the phone- The ability to assist and advise customers to satisfy their needs- Handling cash and card transactions- IT Skills - Excel, Word, Email- Multi Tasking - ability to use own initiative and be proactive- Food Hygiene and Sanitation- Previous cake decorating skills are desirable but not essential as training will be provided

Roles and responsibilities include:- To work as part of a team to ensure that all orders and SLA's are met- Produce a full range of high quality Cakes according to customer requirements and meet the specifications and standards set by the brand- Customer focused to ensure seamless customer journey/experience- Follow the Production plan to ensure the right quantity of Products are produced within set time frames- Working with all Members of the team including management and also work well as an individual- Ability to follow processes, manage time and prioritise tasks- Maintaining a clean working environment at all times to meet health and safety standards We have an excellent history of training new staff and developing skills both related to cake making/decorating and to that of working in a busy business.Candidates will be required to work on weekends and holidays as and when required by the business.If this sounds of interest to you, please send in your cover letter and CV. We look forward to hearing from you.