Mobile Account Manager - Customer Service - UK wide

Recruiter
Build Recruitment Limited
Location
Birmingham
Salary
£38,000 per annum
Posted
02 Aug 2017
Closes
16 Aug 2017
Contract Type
Full Time

I am currently recruiting for a Mobile Customer Service Manager for a leading facilities management business.

This is a mobile role which could involve nationwide travel so applicants must be prepared to travel frequently. This will also involve some home based working.

- Exceptional experience in a client facing environment

- Previous experience working in facilities management / building services

Main duties include;

- Act as a primary point of contact to account directors an key users for all issues relating to the contract

- Drive product development

- Promote the contract within the operational teams and client base

- Develop an on-going understanding of the needs of relevant sectors, services and divisions

- Work with the technical teams to ensure robust delivery of product

- Provide necessary status reporting to all relevant stakeholders

- Day to day contact with clients and account directors

- Provide weekly and monthly reports

- Be active on each client at site level to monitor product impact & opportunities

- Liaise with business units to identify application changes that may affect the product

- Ensure that all relevant parties are fully aware of developments

- Act as a gatekeeper for development requests

- Identify development opportunities

Salary will depend on experience.

This role comes with a company car and a fuel card.

To apply for this role please send a CV to