Customer Services Operator

The Smart List
£18180 per annum
01 Aug 2017
16 Aug 2017
Contract Type
Full Time
LOCATION: Calibre Industrial Park, Four Ashes, Wolverhampton

JOB TITLE: Customer Services Operator

SALARY: £18,180 per annum

BENEFITS (after qualifying period):
• Contributory pension
• 33 days annual leave (including bank holidays)
• Vouchers and discounts on experience days
• Childcare vouchers
• Cycle to work scheme
• Share incentive plan
• On the job training
• Salary increases in line with grade increases

WORKING HOURS: Full time - 7 day/3 day rota, over two weeks

THE COMPANY: Our client is a key service provider to the GB dairy industry. They provide services which are designed to help dairy farmers manage the health of their cows and the quality of their milk, as well as provide assurance of the quality and safety of milk and dairy products through the supply chain. The business currently has a vacancy for a full-time Customer Services Operator at its office based in Four Ashes, Wolverhampton.

THE ROLE: This is an exciting opportunity to join a successful business that offers ongoing career development to their staff. Your role as a Customer Services Operator will be to ensure the smooth running of the Office Daily Tasks, including sample registration, reporting and dealing with customer enquiries.

Key Responsibilities of the Customer Services Operator role:-
• Report to the Office Manager, keeping them updated on Office issues and problems encountered
• Ensure samples are scheduled, entered into the laboratory systems and reported efficiently
• Deal appropriately with internal and external customer queries and issues
• To take and make telephone calls to all customer types on a range of topics, providing good customer service and/ or to promote products and services as required by the business
• To manage email mailboxes and administration spread sheets
• Maintain accurate and up to date database information for customers regarding their members and producers.

THE CANDIDATE: The ideal candidate will have excellent communication skills and IT skills. You should be proficient in Microsoft Word, Excel and Outlook and able to pick up in-house systems quickly and efficiently.

Essential criteria for the Customer Services Operator role:
• Strong IT skills
• Proficient in Microsoft Word, Excel and Outlook
• Happy to work on the specified rota basis – this will include alternative weekends + bank holidays (as required)
• Able to commute to Four Ashes, Wolverhampton – please note public transport is limited, please check this before submitting your application

Desirable criteria for the Customer Services Operator role:
• Experience in using customer databases
• Own transport
• Previous customer service/office experience
• Relevant qualifications

Does this sound like you? To apply for the Customer Services Operator vacancy in Wolverhampton, please click on the apply now button.

You will then be sent to an online questionnaire, please fill in the details and upload your CV and we will be in touch to advise you of the next steps.
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