Customer Service Coordinator

Birmingham Commercial
£16,000 per annum
01 Aug 2017
19 Aug 2017
Contract Type
Full Time
An excellent opportunity is available for a Customer Service Coordinator to join an expanding Waste management company in Birmingham.

The role and responsibilities will be reporting to the Customer Service Team Leader and working in a small contact centre within the customer service team. Providing excellent customer service levels to a wide range of customers at both a local and national level. Liaising with suppliers to ensure that continuous service is provided. Creation and maintenance of customer records using a bespoke Customer Relationship Management system; daily liaison with all other employees of the company to ensure the smooth flow of information and provision of high customer service levels.
-Deal with incoming telephone enquiries and try to resolve service issues.
-Liaise with suppliers to ensure service is maintained.
-Accurate upkeep of electronic records using bespoke CRM system and Microsoft packages.
-Organising a wide variety of activities involving the collection of waste.
-Liaison with the company's Finance, Procurement and National Accounts Departments where required.
-Carry out analysis and produce reports on a daily and monthly basis.
-To undertake tasks and projects as agreed, that are within jobholders experience, skills and capabilities
-To be able to take payments over the phone with the use of Sage Line 50 while being able to apply VAT

To be considered for this role you must have customer service experience ideally from the waste management industry
-Dealing with internal and external supplier relationships
-Ability to work alone and in a team
-Able to plan and prioritise as required
-Experience of creation and maintenance of both paper & electronic filing systems
-An understanding and working within the waste management industry

The company are offering a salary of £16,000-£18,000 per annum plus a great benefits package.

Please click below to apply


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