Receptionist

Recruiter
CBRE
Location
Birmingham
Posted
01 Aug 2017
Closes
16 Sep 2017
Contract Type
Full Time

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Part Time Receptionist Monday to Friday 12pm-5pm to join the team located in Birmingham. The successful candidate will provide first-rate customer service, using initiative, excellent communication skills and prompt action in order to ensure efficiency and effectiveness within the client site.

Role Summary:

  • Be efficient in the operation of the Avaya switchboard/telephone service

  • Handle external and internal calls professionally; determine purpose of the call and transfer or direct call to the appropriate personnel or department

  • Take and relay messages efficiently

  • To be familiar with staff extensions and the location and services provided by the various client offices in order to enable the provision of an efficient service

  • Provide a prompt and courteous service at all times

  • Maintain confidentiality

  • Ability to remain calm under pressure, use initiative and manage changing priorities as they arise

  • Ability to communicate clearly and effectively, using tact and diplomacy when dealing with diverse groups of people

  • Ability to work as a reliable, efficient and flexible member of the team thereby contributing to team success

  • Ensure cleanliness of work area at all times

  • Maintain an inventory of office supplies

  • Perform clerical duties such as faxing, filing, receiving and sending email, photocopying, collating reports and other documents

  • Deputise on main reception as requested

Experience Required:

  • Previous experience in a telecommunications or customer facing role

  • Excellent verbal and written communication skills

  • Attention to detail

  • Experience of complaint handling

  • Excellent time-keeping

  • Working accurately, under pressure and adhering to tight deadlines

  • Working as an excellent team member but also being able to work on own initiative

  • Good IT skills (Word, Excel, MS Outlook)

  • A good standard of education - A levels or equivalent

  • Customer Service - owns the customer’s journey; professional at all times; meets commitments

  • Problem solving - identifies and resolves problems in a timely manner

About CBRE Global Workplace Solutions:

As one of the business units in CBRE, Global Workplace Solutions provides end-to-end services across the complete lifecycle of the workplace, helping to improve business operations and reduce cost. As a one-stop solutions provider with a broad array of long-term customers and customized services, Global Workplace Solutions has delivered US$3 billion in savings to customers over the past ten years.

CBRE Group, Inc., a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (in terms of 2014 revenue). The Company has more than 70,000 employees and serves real estate owners, investors and occupiers through more than 400 offices worldwide

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.