Service Advisor

Recruiter
Venatu Consulting Ltd
Location
Birmingham
Salary
£18,000 per annum
Posted
01 Aug 2017
Closes
16 Sep 2017
Sector
General
Contract Type
Full Time

Service Advisor

Location: Garratts Green Birmingham

Salary: £18,000

Hours: Monday to Friday days

Venatu Consulting are currently working in partnership with our client to recruit a Service Advisor. The successful candidates will have a major part to play in achieving Dealership success by providing a professional service to our service customers.

Responsibilities

* Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department.

* Advising on technical queries or issues.

* Booking vehicles into the workshops for maintenance and repair work.

* Informing customers of the progress of their vehicle.

* Finalising the invoice on completion of work required.

* You will actively up-sell after-sales services in a customer oriented manner.

You will have excellent communication skills with the ability to communicate at all levels. A knowledge of Kerridge would be a distinct advantage

Ideal candidate

* The ideal candidate will have Service Advisor experience from within the Automotive trade

* The ability to work independently in a busy, pressurised environment is essential

* Customer focus and communication skills are of paramount importance in this role

* Technical skills and experience are essential

* The successful applicant will be self-motivated, with a proactive approach to customer service

* A flexible approach to the role is required as the opportunity to become involved in other areas of the business is possible

* You must be well presented and have excellent interpersonal and organisational skills

* You must be IT literate (Kerridge would be an advantage)