Mortgage Processor

Recruiter
Police Mutual
Location
Lichfield
Posted
01 Aug 2017
Closes
18 Sep 2017
Contract Type
Full Time

An exciting opportunity has arisen for an experienced Mortgage Processor to join our growing Mortgages Team.

You will bring with you exceptional communication and customer service skills with a can-do attitude and the ability to work in a past paced environment showing commitment to meeting deadlines whilst maintaining a high standard of work.

Within this role you will:

  • Work closely with the Mortgage and Protection Advisors, managing a defined workload of pipeline cases, chasing these down to ensure mortgage offers and loan completion take place within agreed timescales
  • Deal with highly sensitive member information, being compassionate and understanding towards the member, ensuring they feel confident and comfortable providing the relevant information
  • Manage member expectations and dealing with enquiries relating to their applications, being timely and thoughtful of agreed timescales
  • Producing welcome letters and packs to members
  • Manage workflow through The Key, our dedicated point of sale system, ensuring all changes made are accurate and reflect fully the information that has been provided by the member
  • Proactively liaise with Solicitors and Brokers to obtain required information to effect completion
  • Ensure that completion and funds release are undertaken within agreed service standards following the confirmation of satisfaction of all offer conditions.

What we need from you:

  • Current experience in a mortgage processing role or similar.
  • Exceptional customer service skills
  • Excellent attention to detail
  • The ability to multi task and juggle many and varied priorities
  • The ability to work in a fast paced environment, being able to constantly deliver and meet deadlines.
  • Demonstrable record of managing a caseload of mortgage applications through to completion is essential
  • Rigorous time management capabilities with capability to juggle many and varied priorities
  • Decisive and takes personal responsibility to achieve business success
  • Resilient, high energy, highly efficient and self-sufficient

We provide a great working environment together with a comprehensive training and induction programme. We offer a fantastic Employee Benefits package including; a competitive salary complemented by 24 days holiday (this increases with service) plus bank holidays; life assurance; private healthcare PLUS flexible benefits to suit your lifestyle, discounts on financial products and consumer goods

This is a fantastic opportunity and if you believe you have the skills and experience to succeed in this challenging and rewarding role, then please apply now