Flooring Specialist - Insurance Sector

£16,000 per annum
20 Aug 2017
26 Aug 2017
Contract Type
Full Time
A Flooring Specialist is required to join a growing insurance claims handling company. The ideal applicant will possess a broad knowledge of all types of flooring (carpet, wood, tile, manufacturers, brands, quality and costs) gained from working within the retail, trade, insurance claims or other relevant sector requiring flooring knowledge.

The successful applicant will join a motivated team of around 40 staff at a leading insurance claims handling specialist. As a Flooring Specialist, you will process insurance claims in accordance with the company's best practice and clients individual claim philosophies, ensuring a positive experience for every client. This is a busy role for an organised and confident individual. Full training on insurance and claims handling will be provided.


*Provide excellent customer service - deal with customers in a positive and friendly way
*Liaise with the policy holders and Insurance Companies to accurately validate claims circumstances and identify and report any potential fraud indicators
*Establish the type and specification of customers' existing flooring and identify a suitable like-for-like replacement
*Using your flooring expertise, ensure the most cost-effective solution for customers and client's expectations
*Accurately arrange a convenient collection via appointed courier service
*Arrange inspections within via authorised panel of Inspection agents
*Arrange delivery of replacements goods within contractual time frames
*Provide the highest level of customer service at all times ensuring compliance
*Achieve monthly targets in closing out claims to achieve bonuses

Skills and experience:

*Experience working in the flooring industry in a relevant role
*Excellent customer service skills
*A confident communicator in all situations
*Able to understand insurance policies would be helpful (full training provided)

This is an exciting opportunity for an experienced, personable and motivated Flooring Specialist to join a leading insurance services company, offering flexible tailored solutions and delivering a personal service to clients and policy holders alike. In addition to your flooring knowledge there is the opportunity to acquire other product knowledge too. Base salary £16,000 - £18,000 with a realistic OTE of £24,000 - £30,000 + benefits. Apply now!

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