Customer Service Manager

Recruiter
Recrity
Location
Birmingham
Posted
02 Aug 2017
Closes
20 Aug 2017
Contract Type
Full Time

This leading edge corporate Business Centre in Central Birmingham are looking for a Customer Service Manager to join their team.

The role: This role is working in a 5* Luxury Front of House environment in a Corporate reception. It will involve:

  • Management of Reception and Cleaning staff
  • Some facilities and Operations Management
  • Handling customer accounts and chasing debts
  • Liaising with staff around administration
  • Working with local couriers
  • Providing IT Support
  • Delivering the highest level of customer service to clients and guests
  • Other Customer Service duties (billing, invoicing, facilities etc.)

The candidate: The ideal candidate will have:

  • A proven track record within a Customer Service environment
  • Previous experience managing a team of at least 2 staff members
  • Strong IT skills
  • A passion for delivering 5* Customer Service
  • Strong communication skills
  • Be highly presentable
  • Excellent grasp of English both verbally and written
  • Strong career aspirations
  • Strong work ethos

MUST HAVE Previous experience within either:

  • A major Luxury Hotel or Spa
  • A premium / luxury airline
  • A corporate organisation where you have dealt with Customers Face to Face

The opportunity: This isn’t just a job, there is a defined career path for those individuals who have a passion to develop their skills.

If you are interested in joining this fantastic organisation, please send your CV and covering letter detailing availability and desired salary.