Transformation IT Technical Manager ??? Warwick

02 Aug 2017
30 Aug 2017
Job Type
Contract Type
Every time you pick up the phone, surf the Internet, travel on a motorway, catch a train, bus or tube, or even dial 999; chances are telent have enabled the technology to make this happen.

We currently have an exciting opportunity available for a Technical Transformation Project Manager to join Traffic area of our business - you will be responsible for the full project lifecycle of IT Transformation projects.

We'd be delighted to hear from you if you have the following experience:

Role Profile:


* Responsible for the overall solution design, planning, service delivery and commercial contracts of the ICT environment
* Migration of systems from legacy environment to new private cloud based environment
* Selection and provisioning of application, data centre, infrastructure and network products
* Day to day operational responsibility for the ICT service
* Interface into the Customer for ICT issues
* Management of sub-contractors

Deliverables include:

* Responsibility for the take on and support of an existing IT infrastructure, network applications, and business applications as part of a managed service contract.
* Defining the specification and overall solution design of the transformation of all aspects of the IT environment
* Implementation of a new operational support platform for management of all network services, transitioning from existing legacy platforms without service interruption
* Delivery of a new resilient data centre architecture to provide all application services
* Manage a support team to maintain all IT platforms, application availability, and user services
* Leadership on the architectural design, technical specification, implementation and integration activities required to get new services up and running for a national IT network
* Responsible for the management of a national ICT operations function (installation, upgrade, operation and maintenance of all ICT software and hardware platforms and devices)
* Manage relationships with 3rd party suppliers/vendors for GBPmulti-million hardware and software purchase, licensing and support arrangements
* Ensure technical resource is available to undertake technical project work
* Primary interface for expert advice into the Customer for ICT development and support;
* Provide operational, project and contract management reports to the Customer;
* Escalation point for issue resolution; and
* Management and resourcing of the ICT team.


* Delivering new ICT infrastructure in an ITIL service-level driven environment
* IT support within Service Operation
* Service Asset and Configuration Management mechanisms
* Service Level Agreement and Key Performance Indicator mechanisms
* Show a demonstrable high level of Data Quality and accuracy
* Implementing Continual Service Improvement mechanisms to ensure performance excellence
* Developing new processes and procedures to improve ICT component and infrastructure performance
* Demand management awareness.
* Production of complex/major project programmes.
* Proven ability to problem solve and work logically under pressure.
* Good Customer communication skills.
* Understanding of risk and issue management.
* Understanding of project planning principles and toolset.
* Understanding of technical architecture principles and integration technologies


* Educated to degree level in computing or engineering discipline
* Appropriate ICT qualifications (expired qualifications if relevant will be taken into account).
* ITIL Foundation Certification
* Must demonstrate strong ITIL service delivery with appropriate industry experience to deliver the requirements of the role

Excellent employee benefits:

telent is committed to ensuring that we offer industry leading career opportunities, salary and benefits packages. Join us and you can expect to receive:

* 33 days holiday, including public holidays, plus the option to buy or sell five days each year
* Company pension scheme
* A range of family friendly policies including childcare vouchers
* An employee-funded car leasing scheme
* Occupational health support

We reserve the right to close this vacancy once we have received sufficient applications.

telent is an equal opportunities employer and is committed to diversity and inclusion