Credit Controller Worcester

Adecco UK Limited
15500.00 GBP Annual
02 Aug 2017
30 Aug 2017
Contract Type

The Credit Controller is responsible for calls to debtors and all aspects of debt collection for either service charge and ground rent for all of the properties fully managed by our client, or for the collection of rent arrears and landlord arrears on the (tenanted) portfolio. Should it be required, the Credit Controller also manages the referral and monitoring of any legal action resulting from the debt.


Dealing with all aspects pertinent to long leasehold and freehold properties. To recover all unpaid Service Charge and Ground Rent charges and maximise cash collection.

Debt Collection - Block Management

*Ensure that service charge and ground rent arrears are collected in a timely manner.
*Telephone call contact with leaseholders and arrears letters are to be sent out in accordance with company policies.
*Ensuring accuracy of debtor, establishing correct debtor by use of land registry checks etc in line with company policy.
*Ensuring that all legal referrals are made in a timely manner and in accordance with company policies.
*To ensure that communication is maintained with the solicitors to enable the process to be as efficient as possible.

Credit Card Payments

Processing of credit/debit card payments in a timely manner.

Ensuring that information provided to the accounting teams in a timely, efficient & appropriate manner to ensure the collection of all debt collection related fees for Mainstay.

Query Resolution

Ensuring that all queries from all sources are adequately answered, quickly and efficiently in accordance with internal guidelines.

Pro-actively managing accounts that have been suppressed and placed on hold.

*To carry out such other tasks as the financial controller or credit control supervisor may from time to time reasonably require.
*Development of client accounting procedures and systems to ensure continual improvement.

Personal Qualities & Skills

*Well developed administration and organisational skills
*Strong numeracy skills
*Ability to work under pressure and meet tight deadlines
*Well developed oral and written communication skills
*Enthusiastic team player
*Customer focussed and able to produce work of a consistently high quality

Key Responsibilities
Credit Control - Maximising Cash Receipts and Revenue

If you have any questions regarding this vacancy please contact Nick on

The Adecco Group UK & Ireland is an equal opportunities employer and positively encourages applications from all eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.