IT Infrastructure Server Support Analyst

40000.00 - 46000.00 GBP Annual + GBP40000 - GBP46000/annum
02 Aug 2017
30 Aug 2017
Contract Type
The IT Infrastructure team at Aston Martin are responsible for 300 servers and 1,800 clients globally. The team is 15 strong and split into 1st / 2nd / 3rd line support areas. This role is for a member of our 3rd line support team responsible for managing and maintaining the Windows Server estate. You will be part of a team responsible for leading the IT server estate and infrastructure forward; Helping Aston Martin maximise their current investment in Microsoft Technologies including Windows Server 2012R2, Hyper-V 2012R2, Active Directory 2012R2 and the entire System Centre 2012R2 suite as well as Microsoft Azure. This role focuses heavily on both software and hardware. This role is split between BAU (40%) and Project work (60%).

Key Responsibilities & Tasks
Responsible for ensuring optimum performance of the Windows Server estate - monitoring, tuning and patch management
Troubleshooting complex issues surrounding the Windows Server estate at both software and hardware levels. Working with other teams (networks, storage, application) to resolve issues quickly and put measures in place to prevent them happening again
Attend cross functional meetings to help suggest and design solutions to support business goals and strategy
Provide support and daily assistance to 2nd line functions ensuring customer queries are resolved quickly and efficiently, whilst providing training and knowledge sharing
Suggest and identify ways to improve current processes and where possible maximise use in current software technologies
Follow IT processes to ensure OLAs are met

Qualifications & Experience
Level 3 knowledge of Windows Server 2008R2 through to Windows Server 2012R2 including OS fine tuning and troubleshooting and installing and managing infrastructure services such as DHCP, DNS, DFS
Level 3 knowledge of one or more of the following: System Centre Operations Manager 2012R2, Virtual Machine Manager 2012R2, Orchestrator 2012R2, Service Manager 2012 R2
A detailed understanding of Active Directory and surrounding technologies including DNS, Group Policy, ADFS, PKI and RMS
Previous experiencing in configuring, installing and troubleshooting HP servers including the DL and BL range.
A fundamental understanding of enterprise class storage systems
A fundamental understanding of networking including LAN and WAN technologies
Excellent customer service and communication skills
Have and understanding of the ITIL framework