Apprenticeship in Customer Service

Signet Jewellers
29 Jul 2017
19 Aug 2017
Contract Type
Full Time
Apprenticeship in Customer Service – Contact Centre - Signet Jewelers – Hockley, B19 1DS

*12 Month contract – Government funded Apprenticeship
*Weekly Training Salary of £185.00
*37 Hours per week

What you need to know about us…
Here at Signet Jewelers, owners of luxury UK retail jewellery brands; Ernest Jones, H. Samuel and Leslie Davis we’re currently recruiting a Customer Service Apprentice to work within our Contact Centre in Hockley, Birmingham.

All you need to know about the role…
A career enhancing opportunity you’ll be accountable for the following key areas:
*The main duties would include the resolution of enquiries and complaints and ensuring all contacts, whether by letter, phone or email, are made in accordance with Company and Department standards.
*You should be able to work within agreed timescales and be able to accurately log all contacts onto our system to ensure accurate collating and reporting of information.
*This is a heavily telephone based role and you will be liaising not only with our customers but also with appropriate stakeholders within the business.
*This role would suit a logical thinker with a positive and self-motivated mindset .
*You should be happy working in a busy customer focused environment and possess a good level of written and communication skills.

What you need on your CV:
We’re looking for applicants who have an interest in Customer Service and possess good IT skills (MS Word, MS Excel, MS Outlook, and Internet Explorer). You’ll also have good written and verbal communication skills with excellent attention to detail.

We offer a fantastic job and more…
You’ll build real-life experience of the workplace while gaining a nationally recognised qualification. As a Customer Service Apprentice, you’ll work towards a QCF Level 2 Certificate in Customer Service with an experienced mentor who’ll be on hand to support you for the duration of your Apprenticeship. Our benefits include excellent staff discount from day one, competitive annual leave allowance and much more!

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