Compliance Manager

Perfect Katch
Competitive Salary for the marketplace - please contact us for details
31 Jul 2017
20 Aug 2017
Contract Type
Full Time
Our client is a professional services organisation, they are looking for a Compliance Manager who will be responsible for regulatory compliance (FSA, OFCOM, CSA) within their debt recovery department. The role requires strong FCA experience and will be client facing, looking at the needs of the clients and dealing with any complaints.

Principle Responsibilities:

·Challenging internal incidents/issues and investigating, raising compliance standards and understanding within the department, as well as looking into audits and processes to improve standards

·Responsible for the delivery of the monthly compliance dashboard and other information required by the company to meet quality and compliance requirements

·Ensuring all information required by the Financial Conduct Authority (FCA) is supplied in the correct timescales and that that all compliance obligations have been met

·Manage any complaints and ensure appropriate responses are delivered in the appropriate timescale

·Monitor all policies within the debt team to ensure they are meeting the correct standards

·Calibrate calls for agents and make recommendations to address areas of non-compliance

·Assist the Head of Risk and Compliance with responding to compliance queries

·Maintaining a data protection register for all breaches, requests for information and requests to delete information and ensure those policies are data protection compliant

·Ensure all legislative and regulatory changes are assessed and implemented.

·Deliver accurate Management Information to clients, suppliers and stakeholders

Skills required:

·Experience of working in a regulated environment

·Excellent client relationship and people management skills

·Strong interpersonal skills with an ability to influence at all levels

·High attention to detail – organisational skills

·Excellent verbal and written communication skills

·Strong IT skills

This is a great opportunity for someone with a strong background in Compliance to progress their career in a great company with an excellent reputation. If you think that you have the skills and experience relevant to this role, then we would like to hear from you.

In return, our client offers an excellent benefits package (Pension, Bonus Scheme, Healthcare, Health Club concessions, sick pay, free parking, onsite café)

This role would particularly suit candidates living in Leamington Spa, Warwick, Kenilworth, Stratford upon Avon or Coventry

If you are already registered with Perfect Katch Ltd, then please contact us to discuss suitability for this position.
Perfect Katch Ltd only operates in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.
Perfect Katch Ltd acts as an employment agency for permanent recruitment as defined by the Conduct of Employment Agencies and Employment Business Regulations 2003.

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