Fraud Advisor - Coventry

Recruiter
Interaction Recruitment
Location
Bermuda Park
Salary
£16,432 per annum
Posted
27 Jul 2017
Closes
13 Sep 2017
Contract Type
Full Time

Fraud Advisor’s Required

*** Full time (40 hours per week) shifts are on a rota basis between 8am - 9pm Monday to Friday, 8am - 8pm Saturday and 9am - 6pm Sunday***

***£16,432 per annum***

Interaction Recruitment are currently looking for fraud advisors to work for one of our very reputable outsourcers based in Coventry. Our client is a market leader in their industry and offer a range of financial services to a number of high profile banks and financial institutions across the globe; due to expansion they are now looking for talented and experienced individuals to join their fraud advisors team. Based in the Caldecotte area, the client offers a state of the art work environment with a number of on-site incentives including free car parking, subsidised canteen and a modern and spacious working space where each agent will be given their own desk.

Role outline

  • Taking inbound calls from customers who feel their account has been subject to fraudulent activity

  • Making outbound calls to account holders you feel may have had some type of fraudulent activity occur on their card

  • Spotting anomalies in data which could be a sign of fraud

  • Establishing with clients their spending history and patterns

    Package

  • Starting salary of £16,432

  • Working hours on a 3 weekly rota basis (candidates must be flexible between 8am-9pm

    Requirements

  • Previous financial contact centre experience preferable but not essential

  • Good understanding or interest in financial services

  • Logical and analytical thinker

  • Ability to solve complex problems and spot trends and patterns in data

  • Call centre experience is extremely beneficial

  • Excellent customer service skills

  • Exceptional communication skills

    If this is a role that appeals to your current needs and you meet all of the required criteria then have no hesitations in applying for this role today! Send your CV to or call