Account Research Specialist

Recruiter
Interaction Recruitment
Location
Bermuda Park
Salary
£16,432 per annum
Posted
29 Jul 2017
Closes
20 Sep 2017
Contract Type
Full Time

ROLE SUMMARY:

Researches andrespondstocustomer requests viamail,email,faxandother means pertaining to cardholder/corporate accounts andensurescompliancewithclient,regulatory,andAssociationrulesandregulations.

Utilizes extensive knowledgeof banking products andservices to research, update and document cardholder accounts.

Recognizes potential fraud,credit,collectionand chargeback issuesandforwards them to theappropriate department.

Inbound and outbound telephone calls with Credit Card customers to identify customer circumstances, agree customer outcomes and solutions including: taking payments, making payment plans, referring to a Debt Management Company or other

Adhere to rehabilitation and collections tools within criteria levels of authority

Collate, update and maintain internal collections systems and customer databases

Ensure statutory and regulatory requirements are upheld and customer notes updated

Achieve Key Performance Indicators (KPI’S) in line with Service Level Agreements including quality standards.