Head of Customer Support

CV Bay Ltd
£40,000 per annum
27 Jul 2017
21 Aug 2017
Contract Type
Full Time

Are you an experienced Head of Customer Supportwho has worked within the Software Development Sectorand are looking for a new challenge?

If so we would like to hear from you….

Working for a software house based in Halesowenworking with a number of large automotive manufactures developing solutionsfor dealerships. This position is to enhance the customer service and support performance creating loyalty to the brand and positively impacting customer retention.

You will be responsible for overseeing the technicalsupport team, ensuring incidentsare managed efficiently and effectively, meeting SLA'sandKPI's, buildingproductive and influential relationshipswith key stakeholders, and overseeing operationsby ensuring BAUand data processing.

The type of person we are looking for will have exceptional communication skills, both written, verbal and demonstrable through leadership. You will have successfully worked as a Head of Customer Support within a Software Development environment, and have previously worked at astrategic level, as it is imperative that you implement processes to provide continuous improvement to the Support and Operations functions.

The company are based in Halesowen, walking distance from local transport links and offer some fantastic benefits including car allowance, company phone, pension, healthcare, death in service, and one day off per month for personal development, 25 days holiday plus bank holidays, a salary sacrifice scheme. The salary will be up to £50k for the right candidate. The team are made up of a mixture of developers, project managers, sales and support staff and are at a head count of around 30 and have a family feel, celebrating birthday and regularly having staff outings and lunches.

Interested? Please send your CV through to Emma Stevens, or call