Sales Office Administrator

Recruiter
Linekar Recruitment
Location
Halesowen
Salary
£15,500 per annum
Posted
29 Jul 2017
Closes
15 Sep 2017
Contract Type
Full Time

Our client is a well established successful business that distribute decorative surfacing materials. They are offering an exciting opportunity to work in a very busy and demanding sales office. You must be experienced in multi-tasking and taking high volume calls.

Hours: Mon-Fri 8am - 5.30pm with one hour for lunch

Salary: Upto £16k basic plus £1,500 bonus per annum.

Job description

  • Responsible for taking orders, enquiries & general queries over the telephone or by fax/email.
  • To ensure that telephone calls are answered quickly within 3 rings.
  • To offer our customers an excellent level of service by dealing with them efficiently & quickly, calling them back when we say we are going to and making sure they are happy with as a supplier.
  • Part of this role would involve sourcing material from other competitors as well as our normal suppliers in order to offer an excellent customer service.
  • To contact our Area Sales Managers with relevant information about their customers - whether it be orders, enquiries, complaints etc. to keep them up-to-date.
  • To email any large enquiries or orders to the relevant ASM’s so that they are fully aware of developments in their areas.
  • To provide back up for the outside sales team via our CRM system - inputting call reports, sending out samples etc.
  • It is also necessary to liaise with our Accounts, Transport and Warehouse departments to ensure customers receive their orders correctly and on time.
  • To perform specific admin roles within the office, as instructed by the line manager - such as filing, sorting through enquiries, quoting customers, updating samples, mailshots etc.
  • For those members of staff who want to, they can be involved with proactive calling to potentially new customers and customers who haven’t dealt with us for a while or ringing customers to chase enquiries.
  • All sales staff are responsible for maintaining excellent working knowledge of the Navision system and company procedures and processes.

Key Skills

  • A conscientious, flexible 'can do’ working style
  • Good interpersonal and communications skills
  • Ability to communicate at all levels of seniority and liaise effectively with other internal departments
  • Confidence to deal with difficult situations and to know when appropriate to seek guidance from your Line Manager
  • Good organisational skills, ability to prioritise work effectively within a sometimes pressurised environment whilst maintaining compliance to company policies and procedures
  • Good administration, accuracy and attention to detail skills