Head of People Customer Services (HR Shared Service) - Coventry

The Three Partnership
£50,000-60,000 base salary plus benefits
31 Jul 2017
22 Aug 2017
Contract Type
Full Time

This year has seen Coventry University cement its status as the country’s top modern University, with a rise in the Guardian University Guide 2018 to 12th spot, the highest ever placing for a modern university. Coventry University has just been awarded a Gold rating in a new government ranking of how well students are taught across UK universities. The university achieved the top accolade in the Teaching Excellence Framework (TEF), published on the 22nd June by the Higher Education Funding Council for England (HEFCE). We continue to build on our reputation for excellent student satisfaction and teaching and learning having been grated the accolade of top modern university in last month’s Complete University Guide. The Times Higher Education world rankings – have also named Coventry as one of the world’s top institutions under 50 years old.

Coventry University Group includes Coventry University and its subsidiaries. We are an exciting and dynamic organisation that will challenge your perception of what it is like to work in the University sector. With global reach and a campus in Coventry, Scarborough and London, in the last few years, we have broken the mould in order to widen the reach and quality of our education offer. Having opened University Colleges, with a life-shaped approach to learning, in the West Midlands, East London and Yorkshire – and invested hugely, in partnership with business and research bodies, in the facilities and places where our students, graduates and staff work together, our impact is both local and global. Coventry enrols the second highest number of international students in the UK. We have partnerships and links around the world, adding to the vibrancy, opportunity, and sense of entrepreneurship and innovation which sets Coventry University Group apart.

We are seeking to appoint an experienced HR Shared Service Centre professional ready for their next opportunity. This new challenge will allow you to bring your experience to bear in an institution going through an exciting People transformation. The University has already made progress to create a ‘People Customer Service Team’ from several separate transactional administration functions, including HR Administration, Recruitment and Resourcing and Payroll. We are now helping the organisation hire an experienced Head of People Customer Services to support their on-going transformation to develop a Shared Service function that the organisation can be truly proud of.

This is an exciting time for the People Customer Service Team as they create the best possible user experience for their customers. Having completed the first phase of the transformation, including the implementation of a customer relationship management system, driving all People queries through the People Gateway, they are looking for a dynamic individual to continue the momentum on this journey.

Encompassing the newly created People Customer Service Team, Payroll, MI and Systems, you will be managing a team of approximately twenty staff (supported by a Team Leader and functional Managers). Essential to your success in this role will be your skills and experience as a change agent, ensuring continuous improvement is at the forefront of the service delivery. This will support your ability to deliver on a number of key projects including the implementation of a new HRIS system, performance management systems and creating an overseas service centre hub.

We are open to hearing from candidates from all sectors although experience working in a variety of public and private sector organisations would be advantageous. What is important is that candidates have experience of operating in a global, complex organisation, embedding a highly performing Shared Service model, project management and systems implementation rather than having operated purely in a ‘business as usual’ role.

Having worked in successful businesses throughout their career, strong candidates will know “what good looks like” enabled through transformational change. Candidates will have significant experience of managing payroll and pensions processes, technical MI/systems know-how and capability to be able to demonstrate excellent people management, team communication and engagement skills.

So what will the organisation offer in return? Quite simply, the opportunity to be a key member of a UK success story which is really going places, and to work with a great team on that journey. Plenty of career progression and personal development is on offer alongside the opportunity to really add to your HR skillset.

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