Operations Scheduler (Droitwich)

Adecco Group
31 Jul 2017
26 Aug 2017
Contract Type
Full Time
Job Purpose

This key position within the Secondary Operations Team is responsible for scheduling the daily workload and monitor performance of a fleet of Homecare Technicians, delivering home oxygen equipment to around 40,000 patients across several regions of the UK.

Due to working with vulnerable people, a fully enhanced DBS is required prior to commencement of this post.

Major Responsibilities

1.Schedule and dispatch all jobs using a route optimisation software

2.Ensure the validity of the route optimisation software by updating the planning parameters in accordance with the reality of the field reported by the Senior Technicians

3.Ensure all jobs are scheduled, issued and completed on time in accordance with service level agreements

4.Develop optimal and achievable task schedules and route plans for Technicians on a daily basis with a target to achieve optimised productivity and ensure maximum efficiency

5.Consistently check the status of 4-hour emergencies, allocate and monitor them through to completion and ensure they are all addressed and completed within 4 hours after the initial call

6.Support Secondary Operations Management with the deployment of the resources (technicians, vehicles, stock)

7.Ensure workload is balanced between Technicians

8.Maintain data integrity

9.Take an active role in the continuous improvement process

10.Maintain the reputation of our client with Patients, Healthcare Professionals and the Public

11.Assist with development and preparation of status/ progress reports, summaries and updates for management

10.Troubleshoot data/ reporting errors and identify specific problems


1.Schedule routes in the most efficient way in terms of mileage and working time without compromising quality of service provision

2.Driving cost optimisation, searching for new ideas and opportunities to reduce the overall cost of service provision without compromising quality of service provision


1.Daily communication with Secondary Operations Management to maintain accuracy of the data in the routing software

2.Allocation of 4-hour emergencies and same-day jobs to Technicians

3.Ensure all routes are completed by Technicians following the plan and report to Secondary Operations Management

4.When stock availability is an issue, assist Secondary Operations Management with re-allocating jobs between technicians

5.Escalation to Senior Management at point of critical mass


1.Demonstrate compliance with department.

2.Demonstrate compliance with the ISO2701 standard

3.Demonstrate compliance with legal and company requirements in terms of Health and Safety.

4.Adopt and enforce all company SOP's (Standard Operating Procedures)

5.Ensure service level is compliant with the KPI requirements

Additional skills/knowledge and capabilities required to perform the job in a satisfactory manner;

?Full driving licence
?Numerate and literate
?PC literate (Microsoft Office and Google Chrome suites of products in the main)
?Able to motivate self and others
?Very strong organisational and communication skills with good attention to detail
?Flexible approach and ability to adapt as circumstances alter within a busy environment
?Ability to remain calm and understanding in difficult circumstances/situations
?Ability to problem solve and work without close supervision
?Oriented towards a customer / service focused operation
?Develop good working relationships on all levels
?General administration duties in line with legislation, company policies and procedures
?Vehicle tracking software (such as TomTom/PDAs/Tablets etc.)
?Routing and scheduling skills
?Formulating work instructions and procedures to be implemented into a quality system
?Report writing and ability to present findings
?Ensuring that there is a high level of awareness of Health & Safety and relevant regulations are complied with

Please note that this department is open from 06:00 - 20:00 therefore all candidates will be required to work shifts between these hours.

If you have any questions regarding this vacancy please contact Nick at our Worcester office on 01905 732790

The Adecco Group UK & Ireland is an equal opportunities employer and positively encourages applications from all eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
This job was originally posted as www.totaljobs.com/job/75305666