Machine Sales / Spares Assistant - Maternity Cover

Wickman Coventry Limited
Bermuda Park
£7.50 per hour
01 Aug 2017
17 Sep 2017
Contract Type
Full Time

Wickman Coventry Ltd is an OEM Machine tool design and manufacturing company now in its 91st year with 50 employees. We are a global supplier and manufacturer of a specialised range of Multi-Spindle CNC and Automatic Lathes based in Coventry with overseas subsidiary operations in USA, India & China.

This is an excellent opportunity to join a dynamic, ambitious and fast paced company with a diverse range of work on offer to a bright and enthusiastic individual. For more information about our company, please visit our website

The duties:

  • Handling new and existing customer queries/orders via telephone and email

  • UK customers are split equally within the department, however, you will be responsible for international customers specifically in Brazil, Hungary, Ireland, Italy, Norway, Poland, Russia, South Africa, Sweden & USA

  • Providing quotations and delivery times on items, processing orders and chasing suppliers

  • Chasing quotes for all UK & international customers

  • Create a weekly sales report for the Commercial Director outlining feedback from the customers regarding the quotes they have received. Also generate reports for international enquiries and send them directly to the customers

  • Assist with purchasing to fulfil customer enquiries/orders - this will involve contacting suppliers to request quotations, comparing prices and placing orders

  • Negotiate shipping prices for parcels within the UK and abroad

  • Making arrangements to despatch orders, organising transport/shipping - this will involve liaising with couriers/transport companies

  • Producing invoices against orders

  • Maintaining contact with existing customers to generate orders/interest

  • Continuous update and maintenance of the database i.e. contact names, email addresses

  • Processing post

  • Occasional reception work - i.e. answering the main switchboard calls, door bell

  • General admin tasks - filing, photocopying, scanning documents

The ideal candidate will:

  • Have previous office experience with a pleasant nature and good sense of humour

  • Be an excellent communicator with fantastic customer service skills to establish good customer relationships and provide an efficient service to our customers

  • Have a positive attitude, strong attention to detail and demonstrate a willingness to learn

  • Be confident and have the ability to work independently without supervision using your own initiative but also as part of a team

  • Have good organisational skills and a flexible approach

  • Be able to work towards deadlines, targets and prioritise workload effectively - have the ability to multi-task and work well under pressure

He/She will have:

  • A polite telephone manner with the ability to negotiate with all levels of staff

  • Competent computer skills including email, spreadsheets and databases and be familiar with Microsoft Office programs. Previous experience of Microsoft Dynamics Navision would be desirable but not essential

Other useful skills & qualifications would be:

  • Previous Sales experience (advantageous but not essential)

The role will involve working as part of a small team where support is always available. Full training will be provided during a 6 week handover period prior to the maternity cover beginning to enable you to have the skills and knowledge required.

Working hours:

39 hours per week to be worked between 8.00am and 4.45pm Monday to Thursday and 8.00am to 3.30pm on Friday


£7.50 per hour

Maternity cover:

October 2017 start - initially 9 months with the potential to be extended

We look forward to receiving your application.

Please note, if you have not been contacted regarding your application within 7 days please assume that you have not been successful. We will, however, retain your application for any future roles for which you may be suitable.