Inbound Customer Service Advisor

Matt Burton
Bermuda Park
£17,730 per annum
29 Jul 2017
14 Aug 2017
Contract Type
Full Time

Inbound Advisor
Monday-Friday 9am-5pm
Salary - £17730

Our client is recruiting for advisors to join a rapidly growing team receiving inbound calls about mortgage queries. Based in Coventry we are looking for confident individuals able to build and maintain customer relationships.

Role Summary
As an Inbound Customer Service Advisor you will be taking calls from Mortgage Brokers about our clients lending policy, customers borrowing requirements and financial circumstances.
We are looking for passionate, professional and dedicated individuals to our clients successful team. You will be integral in delivering the departments vision by delivering a "best in class" telephony service to Mortgage Brokers.

What do you need?

- Strong evidence of customer service experience ideally telephone based working in a fast paced environment
- Ability to understand and apply policy when making decisions
- Ability to deal with technical and complex enquires relating to policy and systems
- A good level of numerical and verbal skills
- A confident relationship builder with excellent communication skills
- Thorough and driven to achieve high standards
- Reliable, committed and flexible

Other information
- Fantastic company benefits available
- Full training provided
- Progression opportunities available (Pay progression scheme)
- This is a full time permanent position