Commercial Manager

Leamington Spa Commercial
£30000 - £40000 per annum
25 Jul 2017
24 Aug 2017
Contract Type
Full Time
This is a rare and exciting opportunity for an experienced Commercial Manager to join a well-established business with a turnover in excess of £35m on an interim basis for one year. The role will involve working full time and you will be based at the company's offices in Meriden Business Park.

Our client operates as a service provider to producers distributing to UK&I retail supply chains. Employing 65 direct people in the UK and Ireland it is not a large company with layers of management or central functional overhead. The business is dynamic, open to change and commercially fast on its feet. The culture is customer focused, cost conscious and pursues continual improvement and recognises people as its greatest asset.

It is a rolled up sleeves environment where you get things done. This is a role for someone looking for a challenge who can use their skills and experience in a new setting. The person must be self-motivated and bring drive and energy to the business to support continued growth.

Reporting to the Head of Commercial the role is part of the senior UK management team and will have the flexibility to develop the organisational capability and revenue growth performance of the commercial services team, ensuring that customer sales cycles are managed to contract and process.

Person Specification:

You will have 3-5 years' managerial experience within a service organisation, possibly within a logistics or commercial environment and can demonstrate leadership and team development. Passionate about customer service and commercial results you will have the ability to engender the same in your team. Proactive, highly motivated and adaptable to change, you will be a good fit for our company and industry which is fast paced and competitive. With strong communication skills, you will be able to build good working relationships across all levels. Our business is a data rich environment and you will be comfortable analysing and acting upon management information to drive performance and revenue.


To structure, develop and manage a high performing team to deliver improving levels of customer satisfaction, increase revenue and meet key performance indicators/service levels. To ensure all compliance, billing and reporting activities are completed within the agreed service levels.

Key Responsibilities:


To manage the day-to-day practices of the team to ensure attainment and continuous improvement of a high-quality service for customers and colleagues. Building and maintaining employee engagement and strong team behaviours of teamworking, drive

for achievement, communication, thinking customer first and business awareness. Utilise SMART objectives to continually monitor and improve quality and performance.

To monitor and evaluate relationships and communications with customers, to ensure clarity and consistency.

To ensure appropriate product, service and commercial contract expertise exists within the team through coaching and personal development.

To recruit talented staff to the team and manage exit interviews where appropriate.

To identify gaps or issues with present procedures and recommend possible solutions, with input from other colleagues and teams.

To analyse quantitative and qualitative data for management reports, in order to improve current service delivery and reputation, with input from data analyst and stakeholders.

To implement and maximise any changes to company products/services or processes/procedures which affect the operation of customer service.

To report system inconsistencies to the IT/system support team to ensure anomalies are rectified and any downtime or technical glitches are repaired.

To consider system improvements and encourage team to identify changes, liaising with PPO Team for development and implementation.

To ensure job descriptions are kept up to date from both an operational and employment legislation aspect.

Analysis/ Reporting:

Quality analysis is key in order for the right business decisions to be made and business performance to be delivered - there is a requirement to be able to logically analyse, collate and process complex information in structured manner, drawing conclusions that enable the right decisions to be reached.

Customer/Supply Chain monitoring of customer usage patterns to ensure that any changes, trends or divergences from expected usage are dealt with commercially.

Sales Support - Support the Commercial Development Manager as appropriate.

Report periodically on key commercial performance drivers including Commercial Asset Management and associated sales revenue performance, Sales and other KPI's.

To utilise regular performance reports to ensure the team meet all performance targets and KPI's.

To ensure all internal compliance reporting requirements are met in a timely manner.

To provide all management reports requested whether on a daily, weekly monthly or other basis.

To resolve issues (including customer) in own area of remit and where more senior intervention is required, passing wider issues through to the appropriate team in a timely manner to facilitate accurate final resolution.

To build, manage and maintain strong inter-departmental relationships and communication within the organisation and work in partnership with other team members to deliver a high standard of service which promotes positive and continuing customer relationships.

To maintain the highest standards of work and professionalism at all times expecting and encouraging the same from others, particularly with regards to accuracy and presentation in both written and verbal communication.

Minimum 3-5 years' managerial experience within a service organisation.

Good business acumen and commitment to support the commercial performance of the business.
Passionate about customer service and the ability to engender same in the team.

Proactive, highly motivated and adaptable to change, as the company and industry in which they are based is fast paced and competitive.
Strong communication skills, both verbal and written.

Well organised and self-disciplined with ability to priorities work under pressure.

Able to build good working relationships across all levels.
Able to demonstrate individual accountability.

Ability to analyse and act upon management information.

Experience of implementing and/or operating Customer Relationship Management

(CRM) systems.

Experience of operating ERP business process systems such as SAP, Navision.

Degree qualification and/or ability to demonstrate proven track record in relevant environment.

If you are interested in this position please click APPLY!

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