Customer Service Consultant

The Future Works
Leamington Spa
£9.00 per hour
27 Jul 2017
26 Aug 2017
Contract Type
Full Time
We are currently looking to recruit 5 x Full Time Customer Service Consultants for leading specialist retailer. Offering a unique service, this is a fantastic opportunity to join a market leading organisation.

Job Title: Customer Service Consultant

Reporting to: Team/Shift Manager

Job Purpose:

To work alongside Customer service management to consistently maintain an efficient and effective service to all of our Clients customers through the eCommerce and mail order sales channels.

Ensuring excellent customer service delivery at all time, acting as a brand ambassador, demonstrating the clear and unique company values.

Key Responsibilities:

Customer service

Ensuring the customer service standard and achieved and maintained by:

-Ensuring best practice and company guidelines are adhered to at all times
-Identifying areas of improvement for procedures and processes
-Accurately recording customer feedback
-Going 'above and beyond' the maximise customer experience
-Taking full ownership of Customer queries

Department Operations

Ensuring day-to-day operational procedures are followed:

-Ensuring you are punctual and ready to begin work at the start of shift
-Cross functional working with all customer service teams, directed by management an daily resourcing
-Personal work sheets completed accurately each day
-To achieve and maintain KPI's set by customer service management
-Flexibility to support all business functions and departments ensuring business objectives are met
-Taking on additional ad-hoc tasks and objective directed by customer service team management


Responsible for attending and responding positively to all team communications and briefings;

-Reviewing daily communications and notifications
-Ensuring attendance of team meetings/briefings
-Responsible for reviewing all written communications In a timely and efficient manner
-Identifying and highlighting potential issues to customer service management team
-Preparing for & participating monthly one to one meetings with Team Manager

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