Aftersales Technical Expert

£36000 - £38000 per annum
28 Jul 2017
21 Aug 2017
Contract Type
Full Time

Ethero Staffing is looking for Aftersales Technical Expert in Coventry. If you are a Senior Diagnostic Technician looking for the next career move then this role is a fantastic opportunity to join a dynamic team and to develop into a role which could be made your own.

Aftersales Technical Expert role will involve building relationships with different functions, supporting dealers and working in a challenging environment.

Department Commercial Aftersales
Reporting to Commercial & Technical Engineering Manager
Location - Coventry

Role responsibilities


• Vehicle fault analysis use of diagnostic software toolsets, schematics and specifications to identify and resolve vehicle issues.
• Electrical systems installation, data analysis and distribution.
• Support for verification/validation, in-market testing & the management of test plans.
• Technical reporting of in-market concerns.
• Provision of information and training to Engineering, Manufacturing and Aftersales areas.
• Provide technical advice to dealerships in the UK & overseas.
• Liaise with engineering development and suppliers to ensure knowledge is kept at Expert level
• Provide development input (regarding Aftersales interests) to engineering functions


• Provide written communication and presentations to share knowledge with other team members
• Ensure Aftersales repair methods are suitable for use in market
• Provide product/repair coaching for other team members
• Provide technical support through multiple medias; phone, e-mail, forum, video conference
• To assess warranty repairs in market

The person

• Track record of working as an electrical and/or vehicle technician (7 years +) within an automotive workshop or automotive OE environment.
• Advanced understanding of vehicle electrical systems.
• Practical experience of using laptop based vehicle diagnostic toolsets.
• Practical experience of working with vehicle electrical diagrams and system schematics.
• Ability to plan, organise & control time efficiently & profitably.
• Flexible, enthusiastic and self-motivated with good communication skills.
• Understanding of failure mode detection techniques & analysis.
• Confident user of IT in particular Microsoft Excel, Word & Outlook.
• Industry recognised technician qualifications (BTEC ONC/HNC or an apprenticeship combined with relevant experience).
• Full driving license is essential.
• No visa or other restrictions for working in the UK or travelling in the European Union
• Proactive approach.
• Tenacious and diligent working practices.
• Attention to detail is a must.
• Good team player and able to work on own initiative.
• Desire for continuous improvement.
• Company bias.

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