Customer Sales Co-ordinator
Customer Sales Co-ordinator x 2
£18,000 basic; £25,000 ote (open ended) plus benefits
Our client, a successful, expanding retail group with outlets across the country, is looking to recruit two Customer Sales Co-ordinators, based from their Birmingham offices, and working within their newly formed central leads department.
Reporting to the Customer Sales Supervisor specific duties will include:
Respond to all central leads within 30 minutes and no more than the company’s minimum standard of 1 business hour.
Use email, text, chat and telephone in order to qualify customers and secure appointments for the groups’ dealerships.
Capture all customer information on the company’s CRM.
Actively prospect and follow up every sales opportunity
Ensure a first class Sales Experience is delivered to every customer and constantly improve working methods & standards
Maintain good relationships with customers by meeting and exceeding their expectations in order to meet the highest level of customer satisfaction.
Meet set KPI targets including appointments, response times etc.
Develop & maintain comprehensive product knowledge in respect of prices, current promotions, Consumer offers, funding etc.
Work alongside the Marketing & Sales Department
Handle all administrative requirements of the position (e.g. paperwork, plans, reports and the maintenance of an accurate customer database)
Operate a rota to cover required opening hours, including Saturdays, Sundays and Bank Holidays.
Ensure a high level of literacy & accuracy is maintained in all communications.
A 'can do’ attitude, strong organisational skills and high quality of work is essential. The successful applicant must be comfortable in a demanding commercial environment, have previous call centre/sales experience and be able to demonstrate the ability to use initiative and strong thought process in tasks given.
In return our client offer a basic salary of £18,000, realistic OTE of £25,000 plus benefits and career prospects.
To apply, please send your CV to Carl Booth via this job site, or if you prefer to speak with Carl, in confidence, in the first instance then you'll find his contact details on the Swindale Parks' web-site.