Employee Relations Specialist

Recruiter
First Utility
Location
Bermuda Park
Posted
27 Jul 2017
Closes
21 Sep 2017
Contract Type
Full Time

About us

Here at First Utility we want to make a difference. We are changing the face of the energy industry by campaigning for more transparency, better communication and a speedier switching process. Through pioneering technology and sharing our knowledge, we put our customers firmly in control of their energy, so they can spend less on what they need and more on what they want.

We are proud to deliver award winning service and as we continue to challenge the industry, our talented people are integral to our journey; our people make that difference. As we continue to grow our Team and expand our service offering, we now have office locations in Warwick, Coventry, London, Krakow and Hamburg.

We’re looking for a ER Specialist to join our Team to help us continue to make that difference.

How the role fits in

This role comes at a pivotal time in our direction of travel - we’re taking the HR Team to a new level of excellence. As our needs have evolved along with our diversification in the market, we’re optimising our HR service to keep pace with that change. We have a number of key projects on the horizon and in line with our ethos of 'people first’, we’re looking for a HR Advisor with a flare for taking ownership of employee relations. You will be instrumental in championing process improvements, and role-modelling best-practice. We’re an organisation with entrepreneurship at our core, so comfort sharing ideas and positively challenging the status-quo is central to making the most of this role. Experience in a similarly fast-paced, evolving organisation would certainly go a long way to helping you build your success with us.

The role day to day

  • Act as a central contact for line managers, sharing your HR knowledge to enable effective ownership and resolution of employee issues

  • Advise and manage stakeholders at all levels to ensure effective and compliant completion of investigations and disciplinary procedures

  • Keep comprehensive records of advice and ensure employee information is kept up to date

  • Use your experience to identify opportunities to improve our policies and processes

  • Actively support the wider HR Team with projects and reporting to implement improvements and help us to meet our Team and Organisational goals

What you’ll need to help you make the best of the role


  • Confidence working autonomously with accountability for high volume casework

  • Experience of policy review and contributing to policy improvements

  • Solid knowledge of current UK Employment Law

  • Able to answer an array of HR queries, ensuring details are communicated in a way that is tailored to the individual, to ensure best understanding

  • Ability to build great working relationships across business functions

  • Comfort balancing priorities and working to deadlines

The 'nice to haves’

  • Knowledge of European Employment Laws

  • CIPD qualification (or working towards)

  • Experience with implementation of a case management system

  • Involvement with embedding a central HR function

  • Experience in a fast-paced, evolving environment, championing change

What you’ll get in return

Our people are our business, so our mind-set is people first. Spending much of your time at work, we know it’s not just about a rewarding career, development opportunities and competitive salary - the work space, relaxation areas and coffee matter too!

First Perks is our benefits portal where you can access BUPA Private Healthcare, childcare vouchers, pension scheme, cycle to work scheme, our staff tariffs and exclusive savings and discounts from nearly 900 retailers - including holiday deals to help you make the best of your 25 days holiday (plus Bank Holidays). First Perks features discounts for many of the biggest brands - from Lastminute.com to Amazon, from John Lewis to Tesco; there is something for everyone.

We’re proud to support our charity partner the NSPCC and offer regular fundraising events from bake-offs to London Marathon entries. Our teams enjoy quarterly socials, some more adventurous than others! One tradition we’ve held on to as we’ve grown is "Fruity Friday" - heaps of free fresh fruit for all, every Friday.

So if you like the fast pace of an evolving business, feel it’s important to reach your full potential and enjoy your time at work, then a career with us could be your next move.