Customer Service / Sales Manager

S Guest Consultancy Services
Up to £25,000 per annum
28 Jul 2017
25 Aug 2017
Contract Type
Full Time

I am currently recruiting for a Customer Service / Sales Manager to work on the outskirts of Birmingham city centre for a manufacturing business. The role is that of man magement and also account management of a team of 6/7 people


Increasing sales and profits for the business within your team

Ensuring all customers receive exceptional service

Managing the sales and purchasing department


Main tasks

Sales Management

Increase sales to current customers. Ensure exceptional customer service at all times. Maintaining communication with customers to make them aware of new products as well as the progress of their orders.

Ensuring all sales enquiries are dealt with in a timely manner whether received via email, telephone; internal account sales staff or via the website.

Ensuring all incoming enquiries are dealt with and that estimates and quotations are produced efficiently and correctly to ensure the best opportunity of gaining the business, maintaining customer satisfaction and profitability for the company.

Develop a strategic plan for developing the business, including identifying new markets or ways to expand current markets to new potential customers

Developing relationship with suppliers to ensure the best price and availability as well as quality of products are obtained for the company.

Liaise with other departments within the business to ensure planning is effective.

Develop and ensure up to date understanding of materials, products and machinery and knowledge of the company and the products offered.

Ensure all telephone calls are answered in a timely manner and dealt with as appropriate.

Staff and Training

Manages staff with regular reviews of staff

Monitoring training requirements and conducting one to one training where appropriate.

Ensuring Induction, probation reviews and training of staff are carried out in accordance with procedures.

To record and account for the absence/attendance and holiday requests of all personnel for whom you are responsible

Carry out performance management in conjunction with HR where necessary

Finance / reporting

To provide Directors with monthly target figures for sales and future projections. Updating on a weekly basis.

To provide Directors with any projected cost increases or investment requirements

Communication and Reporting

To plan and hold regular management and staff meetings.

¨ Salary range:- circa £25K

¨ Hours: 8.30 to 5pm

¨ Bonus based on KPI

¨ Annual Leave – 29 days

If you would like to be considered for this role please submit your CV before Sunday 6th August as applicants will be shortlisted before week commencing 14th August when interviews will take place


¨ 2 years sales experience

¨ 2 years man management / team leader

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