Technical Support Operator do you have cabling testing experience

Recruit Recruit
From £22,000 to £28,000 per annum depending on experience, plus bonus
29 Jul 2017
24 Aug 2017
Contract Type
Full Time
This is a fantastic opportunity for a Technical Support Operator to join a busy, successful IP solutions distribution company based in Birmingham, which provides excellent customer service to its clients, and supports and promotes employees from within where possible.

The successful candidate will be responsible for delivering high quality technical support via a help-desk and will also be required to provide both pre- and post-sales support. The role would suit someone with knowledge of structured cabling testing and a general understanding of Level III Field testing equipment.

Applicants should enjoy problem-solving with the ability to remain approachable and calm under pressure and be good at dealing with people. On-site support will be necessary as and when needed, so a full clean driving licence is required.

The role will cover support for copper and fibre optic infrastructure, networking products – both wired and wireless, and IP security such as CCTV and access control systems.

There is the opportunity to benefit from an attractive salary with yearly bonus and benefits package.

Essential requirements: The successful Technical Support Operator will have:

    Experience in a Technical role, supporting infrastructure and networking productsPre-sales technical support/design experienceGood knowledge of IP networking products – wired and wirelessEducated to GCSE level – English & Maths at Grade C or aboveFlexible approach and be highly motivatedAccuracy and focus on excellent customer serviceFull driving licence.
Desirable requirements:

    General understanding of infrastructure installation standards, practices and testing techniquesGood understanding of Networking products – both wired and wirelessTechnical qualifications such as ACMP, ASE, CCINE, CCNA, CWNP or equivalentsGood knowledge of IP switching and routing.
The duties of the Technical Support Operator are:

    Logging all customer telephone / email queriesCreating incident logs for faulty itemsDetailing text within the incident with concise notes/actionsProviding network and security systems design assistance and pre-sales support when requiredAttending customer meetings to assist with the solution design and sellDelivering internal and external customer trainingAssisting with product specifications on passive and active equipment when requiredTesting and evaluating returned products to determine root causeCorresponding with suppliers and customers regarding faulty equipment and producing reports to describe problems and propose solutions.
Salary: £22,000 to £28,000 depending on experience plus yearly bonus

Benefits: Free car parking, 22 days holiday plus Bank Holidays (plus yearly incremental), extra holiday at Christmas/New Year period, company pension scheme, company sick pay, death in service benefit, social committee funded events.

Hours of Work: Monday to Friday - flexible between 8:00am and 6:00pm

This role would suit someone with previous experience as: Cabling Tester, Technical Support Operator, Technical Support Analyst, Technical Support Engineer, CCTV Installer, Technical Helpdesk, Systems Engineer, Network Engineer, IT Support Engineer.


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