CRM Project Manager

Hays Specialist Recruitment Limited
Bermuda Park
£300 per day
31 Jul 2017
30 Aug 2017
Contract Type
Full Time

CRM Manager required to be responsible for the ongoing development of my clients CRM Strategy.

Your new role
You will be responsible for driving my clients CRM function. Alongside this, you will be responsible for the ongoing developments of my clients CRM strategy. This will include taking full ownership for developing customer data within CRM and developing effective customer segmentation and contract strategies to enhance customer engagement.

The ideal candidate will be responsible for driving engagement within my clients 3rd party wholesaler customers and use the customer experience programme to review and enhance contact and communication strategies. Key to the role will be working with a number of other functions (insight, supply chain etc) to manage communications and interactions with customers; developing and implementing strategies to ensure that customer engagement is best in class

*please note. This is not a marketing role. This role required candidates with a technical understanding. Someone who has been involved with running CRM projects from start to implementation

What you'll need to succeed
To develop the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle.
To plan and deliver CRM strategies across the company optimising the customer experience, encouraging customer retention and customer loyalty
Mapping the customer Journey and analysing touch points with the organisation that maximise commercial opportunities
Ensuring the database is segmented effectively for targeted proposition and marketing activities
To ensure that the Voice of the Customer is shared with all key stakeholders and act as the champion of the Customer Experience programme within Wholesale

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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