Customer Liaison Assistant

Herefordshire Housing Ltd
Lugg Bridge
£18,082 per annum
27 Jul 2017
22 Aug 2017
Contract Type
Full Time

Do you have a strong customer service background? Would you enjoy the challenges of working with customers during improvement or repair works to their homes? This could be the job for you….

Customer Liaison Assistant
£18,082 per annum

37hours per week

Herefordshire Housing is seeking a Customer Liaison Assistant to join our Property and Assets team in Hereford. You will be working alongside our Customer Liaison Officer assisting them with all aspects of customer liaison and support during improvement and repair works in their home, including measuring and drawing basic plans.

You will act as an advocate for customers making sure that their voice is heard and listened to when talking to contractors and when making decisions that may affect them.

You will be a team player with drive to make a positive difference. The ability to remain calm under pressure and a strong eye for detail are essential.

Strong customer service with the ability to understand and relay technical information to vulnerable customers in a manner they will understand is also essential, whilst supporting them to prepare for the works.

Alongside this will have the ability to use technology including up loading information from mobile phone and cameras on to computerised customer files. Previous experience of word, excel and outlook is vital.

For further information about the post or to apply online please visit Herefordshire Housing website

Closing Date for Applications: Midnight on 9th August 2017
Shortlisting Date: 10th August 2017
Interview Date: 17th August 2017

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