IT Project Support Analyst

Wilde Associates
Dickens Heath
£18,000 per annum
29 Jul 2017
21 Aug 2017
Contract Type
Full Time

The role of the Project Support Analyst is to assist the Project Managers during the project delivery, by undertaking the less complex, repeatable tasks, so allowing the project manager to focus on the core elements of project delivery. The Project Support Analyst will be responsible for delivering certain suites of tasks within defined timeframes.

Key responsibilities and accountabilities

  • Supporting the project manager on various tasks as per project requirements to assist in the delivery of the project to the defined scope, timeline and cost
  • Coordination of resources to deliver specific requirements to ensure project requirements are delivered as per defined timelines and scope
  • Liaising with clients to gain specific information to support project delivery - Collation and analysis of clients’ environment and requirements to provide visibility to project manager of low level project requirements
  • Responsibility for various individual work stream deadlines against overall project plan to ensure projects tasks are completed in accordance with project plan, to alleviate pressure on project manager

Knowledge and Qualifications

  • Basic technical knowledge of software configuration, usage, installation and infrastructure.
  • Theoretical knowledge of project delivery & support best practice
  • Understanding of specific challenges in working within software development and delivery
  • Prince 2 Foundation
  • ITIL Foundation

Essential Experience

  • Broad general IT experience
  • Strong communication skills
  • Proven ability of providing product or customer support
  • Experience of working under tight time and quality pressure

Personal Qualities

  • Natural communicator as will be significant client interaction
  • Self-motivated to learn new skills and driven to succeed
  • Meticulous eye for detail, including excellent written and verbal communication skills
  • Thrives on driven day-to-day problem solving, and pressured scenarios
  • Committed to continual process improvement including measuring the impact of change
  • Team player, with ability to build strong relationships with all staff
  • Customer service ethos, with approach to finding pro-active solutions that deliver client satisfaction

Wilde Associates is working in the capacity of an Employment Agency in respect of this vacancy.