Senior Plumbing & Heating Sales Assistant

TribePost Ltd
£20,000 per annum
01 Aug 2017
31 Aug 2017
Hair & Beauty
Contract Type
Full Time

Senior Plumbing & Heating Sales Assistant

Location:Uttoxeter, Staffordshire
Salary:£20 - 25k, DOE
Contract: Permanent, full time

An experienced Senior Plumbing and Heating Sales Assistant is required to join a family run builder`s merchant, which has been supplying building and landscaping materials to trade and the public for over 100 years.

They have 9 branches across the Midlands which stock a vast array of products from luxury kitchens and bathrooms to timber and insulation. They are looking for an experienced Senior Plumbing and Heating Sales Assistant join their growing team.

Senior Plumbing & Heating Sales Assistant - Job Summary/Overall Scope of Position:

To assist with the development of business growth, achieving excellent customer satisfaction and relationships, in line with business objectives, sales targets and profit margins.

  • To ensure that all customers dealt with in a prompt and efficient manner
  • To promote, improve and increase profitable Sales for the Company by creating good customer liaisons and communications, developing agreed action plans in accordance with business objectives
  • To take responsibility for all lightside and plumbing and heating sales activity, including surveys and take-offs as required
  • To ensure the timely and accurate delivery of all quotations and the follow through of all enquiries via website, email, telephone and general correspondence
  • To accurately place orders with suppliers ensuring procedures and pricing policies are adhered to
  • Proactively identify and contact new and potential customers, including site visits if necessary
  • Having an awareness at all times of Company procedures and pricing policies
  • Liasing with Manufacturers and Suppliers to further promote Sales where necessary
  • Provide an excellent after-sales service to customers including the follow through of complaints and any related issues
  • Improve and maintain good product knowledge of all products stocked and generally keep aware of products available in the market place
  • Regular meetings to discuss business development and review stock profile
  • Any other duties reasonably associated with this position

Senior Plumbing & Heating Sales Assistant - Person Specification:

  • Previous Customer Service experience gained in a Merchant environment
  • Approachable, enthusiastic, confident and well-motivated
  • Excellent communication skills, able to communicate with a range of customers at all levels within the business, and answer queries effectively with tact and diplomacy at all times
  • Good IT skills
  • Good written and verbal communication skills
  • Self-disciplined with good organisational and time management skills. Able to prioritise tasks and deal with a number of queries simultaneously
  • Goals orientated and tasks driven, able to work to tight deadlines within a pressurised environment and still remain customer facing
  • Flexible and adaptable with the ability to work alone unsupervised as well as part of a close knit team.

Senior Plumbing & Heating Sales Assistant - Essential Requirement:

  • Current UK Driving License.
  • Plumbing and Heating related product knowledge.
  • Relevant general product knowledge.
  • Recent customer service experience.

If you have the relevant skills and experience for this role, please click on APPLY and forward an up-to-date CV and cover letter, explaining why you are a good fit for this role.

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