2nd/3rd Line Support

Recruiter
Parity Professionals
Location
Wolverhampton
Salary
£12 per hour
Posted
27 Jul 2017
Closes
31 Aug 2017
Contract Type
Full Time

2nd/3rd Line Support - Contract

£12.00 - £14.00ph

2nd/3rd Line Support

  • Maintain and monitor the ICT data centre infrastructure and workstation systems proactively ensuring this meets agreed service levels.
  • Carry out installation, integration, testing and maintenance of ICT data centre infrastructure and workstation systems ensuring all quality, asset management and configuration management processes are followed.
  • Liaise with line management, Service Delivery teams and Service Desk to ensure all changes are communicated and understood by colleagues and staff.
  • Update and maintain documentation for ICT data centre and workstation management procedures and the current / future ICT data centre and workstation systems architecture.
  • Provide information and reports for recharging as and when required
  • Within a Service Desk environment provide support to users, Service Desk and other ICT officers to resolve routine and complex ICT data centre and workstation systems service calls (i.e. incidents, problems and service requests).

Experience in;

Service scope including, but not limited to the Servers,Backup/Restore (e.g. Symantec), Microsoft Active Directory, Microsoft Exchange, Blackberry BES, Centralised Storage (e.g. Netapp, IBM), Anti Virus systems (e.g. McAfee), Print Management Systems (e.g. SafeCom), software deployment (e.g. SCCM, Microsoft Deployment Toolkit), virtualisation (E.g. VMWare and Hyper-V) and Workstation Systems (e.g. Microsoft Windows, App-V, Terminal Services RDSH, RES Powerfuse, Quest vWorkspace, Windows Client OS, Wyse Thin Client, Encryption, WSUS patching), Mobile Device Management Solutions and Services, Microsoft/Cisco Unified Communications software

2nd/3rd Line Support - Contract

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Parity Professionals Ltd acts in the capacity of an Employment Business when providing contract work finding services.