Senior Customer Care Representative

Recruiter
Burton Commercial
Location
Tamworth
Salary
£9.74 per hour
Posted
29 Jul 2017
Closes
16 Sep 2017
Contract Type
Full Time
An exciting Temporary to Permanent opportunity has arisen as a Senior Customer Care Representative based in Tamworth.

37.5 hours per week Monday to Friday 08:30 to 17:00 and an early finish on Friday at 16:15

Hourly rate of between £9.00 - £10.00 dependant on experience

My client is looking for someone who is a confident communicator to work within the team.

Main Duties:

• To input sales orders received either by phone, fax or via the Area Sales Managers for the relevant territories

• To handle a large volume of calls whilst delivering excellent customer service predominately to the Engineered Product Division

• Liaise with the customer, and the production, warehouse/ technical departments where relevant to confirm/query order details

• Provide basic technical support for customer's enquiries

• To promptly resolve customer delivery enquiries this will include liaison with the courier or warehouse where necessary

• To co-ordinate customer quote requests

• To deal with customer orders and end user enquiries promptly and ensure appropriate action is taken

• To work within a team and assist Customer Service colleagues/Customer Care Manager as required

• To cover for the Customer Service Manager in their absence

• Be involved in various "Project" teams to aid the business

• To help with the implementation and training requirements for SAP

• This list of duties is not exhaustive and may change at any time

Skills required:

• Genuine passion for providing the highest level of customer service

• Has a can do attitude with a willingness to be part of a successful team

• Excellent attention to detail

• Able to use multiple systems and multi-task in a fast paced environment

• Able to prioritise, work effectively and remain calm under pressure

• Can demonstrate excellent communication and interpersonal skills

• Good Excel, Word and Outlook skills

• SAP experience desired but not essential

If this role seems like it would be of interest please send an updated CV to or click apply now for further details please contact Ella on